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Thread: overheating issue

  1. Senior Droid
    kenbiz's Avatar
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    #1

    overheating issue

    Well I have had this problem for a while now. First I didn't know it was an overheating issue. At first the phone would just shut off couldn't charge it. Now I get an app that shows batt health and such. Now I can see that its a problem its happening all the time. Phone shuts off gotta wait a while then it works. So I go to Verizon and they tell me since I can't replicate the problem there's nothing they can do!! That's bs. So what do I do now? Deal with this problem for the next 2 years?? Really I'm at a loss. Is this something ill have to deal with? Do all your phones do this? I'm so pissed! Thanks...
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  3. Master Droid
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    First off r u rooted??? If not then yes go to verizon. They say they can't duplicate the problem so what ever u do for the problem to come up. do that all the way to the verizon store. If still say no deal. Call verizonŠ and see what they can do. I alway call the 1-800 number for problems I never really go to the store.
  4. What iDoesn't
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    #3
    Quote Originally Posted by kenbiz View Post
    Well I have had this problem for a while now. First I didn't know it was an overheating issue. At first the phone would just shut off couldn't charge it. Now I get an app that shows batt health and such. Now I can see that its a problem its happening all the time. Phone shuts off gotta wait a while then it works. So I go to Verizon and they tell me since I can't replicate the problem there's nothing they can do!! That's bs. So what do I do now? Deal with this problem for the next 2 years?? Really I'm at a loss. Is this something ill have to deal with? Do all your phones do this? I'm so pissed! Thanks...
    First off, its not "BS". If Verizon sends your phone back to HTC and no problem is found, Verizon is charged the full retail of the phone and you get another one for no charge...fair? Maybe leave it with them for a while so they can check for sure..? Are you rooted? The other option is a factory reset and reinstall each app one at a time to make sure its not an app conflict. Not saying its the case in this situation but, 9 times out of 10, the issues with our phones are because of something we did, not the device itself.
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  5. What iDoesn't
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    #4
    Also, do you have a task killer and/or anti-virus app installed?
    "If you think you know everything, you can't learn anything." -Robert Morris

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  6. Senior Droid
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    Thanks.. no I'm not rooted. I might just call the 800 number cause there complete idiots at my local store. The battery temp got up to 120.. just put it by the ac now its down to 80. I don't want to have to do this all the time!! I'll try my luc over the phone. Just wondering if anyone else is having problem..
  7. Senior Droid
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    No task killer or anti virus..just use the phone a lot.. which I should be able to with out a problem..
  8. Master Droid
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    Yea the 1-800 number seams to be more willing to help u. Probably cause they get paid more and don't deal with the few people that r a-holes or they just don't plain give a damn. How long have u had it? They won't replace just cause it gets hot but if it shuts down because of that they should replace it.
  9. What iDoesn't
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    #8
    Quote Originally Posted by kenbiz View Post
    No task killer or anti virus..just use the phone a lot.. which I should be able to with out a problem..
    Agreed! Define "alot" though. Truthfully, unless you're using it over a furnace, 120° is pretty high! Seriously though, duplicating the issue before a phone is exchanged is standard protocol, not VZW just being difficult though I know it can DEF seem that way sometimes. Verizon forks out about $3.2 million a month in charges from manufacturers for no problems being found. That money could be going into the network, you know?
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  10. Senior Droid
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    This phone is stock.. hardly got any downloads. It's noting I did other than use it for a long period of time. they didn't even wanna look at my phone just a sorry.. buy a bigger battery n maybe that will help??? Great techs ya got over there..lol just pissed. First smartphone I've had and its been great till now. Guess its not made to be used for long periods of time
  11. Master Droid
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    Yea but if verizon don't test the phones and put out something that's not gonna handle what the os/cpu Is trying to do for the two years they set u up for contract and shut off because it gets to hot that's there problem. Seems to me they just want to try to get more money out of u to make u buy another.
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