Problems w/Sky Map, Maps, VZ Navigator on Incredible 2
Got my new Incredible 2 today.
With VZ Navigator and Google Maps, the phone seems confused about north vs. south - if I'm facing south, the little arrow representing me faces north, and vice-versa. This problem doesn't occur with east/west which is always OK.
A likely related problem exists with Google Sky Map - if I pan left/right, the map pans the reverse direction of what's expected, but panning up/down is OK.
Oddly, if I run a compass app, it works fine no matter which direction I'm facing.
I called Verizon about this and they couldn't help, the rep said he didn't have an Incredible 2 to try out, so he would research this and get back to me.
The phone's build number in software info is 1.34.605.4 CL341571 release-keys
P.S. I did re-calibrate the compass using the compass app.
Verizon confirms this bug
Heard back from VZW support - the rep confirms this bug exists on all Incredible 2s. VZW is informing HTC, so I guess eventually there will be a software update.
More confirmation from VZW but not much new...
Well I emailed VZW thru their website to ask for an update on the problem, and asking if I would be able to return/exchange the phone later if there never was a timely fix. Below is the response I received (I've blanked out the names and dates for privacy reasons). I think it's pretty lame that they would still charge a restocking fee if I return/exchange the phone! (Not that I'm planning to at this point)
Thank your for following up with us regarding the compass issue you are having with the Droid Incredible 2. I apologize for the inconvenience you have experienced. My name is ______ and I am happy to provide you with additional information regarding the compass issue.
______, I myself am an early adopter of the Droid Incredible 2, and understand the issue you are experiencing. This appears to be a software issue that HTC will most likely need to resolve. Unfortunately, we do not have an ETA on when this issue will be corrected, or when there will be a software update or patch. We are not able to guarantee that you will be able to change your phone in the future (say a couple months down the road) if the issue is still not resolved. However, you are covered by our 14 day worry free period.
The Droid Incredible 2 was activated on your line on ______, which means you have until ______ (14 days later) to return the device for a full refund, or exchange. If you feel that you would prefer a different device rather than take the chance that this issue will not be resolved in a timely manner I would definitely recommend taking the time to exchange the device. Please keep in mind that any returns or exchanges come with a $35 restocking fee.
As a Droid Incredible 2 user myself, I am hopeful a fix will be released soon. The device itself has only been available for three weeks which is hardly enough time for any manufacturer to compile information on any bugs, and develop a software patch.
________, thank you for giving me the opportunity to further address your concern regarding your Incredible 2's software issues! If you require further assistance feel free to reply to this email. We appreciate your business and thank you for being apart of the Verizon Wireless family since 2000!
Verizon Wireless, Customer Service
Internet Response Team
Remember to complain to Verizon and HTC!
To everyone who has this problem, make sure you bring it to the attention of Verizon and HTC!
For Verizon, you can call them at *611 from your Verizon phone, or (800) 922-0204. Or you can email them at firstname.lastname@example.org (that's the address they responded to from after I submitted an inquiry on their site, and they do seem to read replies sent to that address).
For HTC, call 866-449-8358 or email them at HTC Mobile Phones - Customer Service - E-mail Support
HTC Confirms Part of Problem is with Google
I spoke with HTC Support this morning. Hold time was less than 2 minutes and they were great. They stayed on the phone while we did some troubleshooting.
The rep confirmed that "Google is aware of the SkyMaps issue and is working on it".
The rep also confirmed that the DInc2 in her hand running Google Maps was pointing in the opposite direction compared to her own android phone made by a competitor (Ooops!) also running Google Maps.
The rep remarked that this seems like a "pretty big problem" for a mapping application.
She opened a case and promised to do more troubleshooting when she can actually get outdoors. She said this is exactly what they need people to do -- call and let them know!
Great customer service, especially considering that the problem seems more likely to be on Google's end than HTCs.