Alarm not working

[ksclarke]

I set the alarm and the time passes and no audible sound. It will vibrate and/or light the trackball, but no sound. Other sounds on the phone work (ringing, notifications, etc.) Any ideas? I tried downloading another alarm program other than the standard Eris one and it didn't work either.

[Grimster]

Works fine for me....You have to uncheck the "Vibrate" setting in the alarm clock settings. I guess you cant have both vibrate and audio when the alarm goes off.

[ksclarke]

Thanks, tried with vibrate and the trackball light off, too, but it still doesn't work. This is actually my wife's phone so I don't know what's been installed on there, but I'm wondering if something has conflicted with the sound (though why would the other sound options work)? Not quite to the point of hard resetting it. Any other ideas?

[Jolest]

Well, it's possible that she managed to set the alarm volume to zero... (Each type of sound has its own independent volume... Unfortunately, there doesn't seem to be a way to adjust the alarm volume unless the alarm sound is playing -OR- you're at the right place in the clock app...)

Try this...
1) Open the clock app.
2) Select the Timer.
3) Tap the "Alert sound" button.
4) Click the volume rocker -up- a couple of times.
5) Tap the "Snooze" sound.

As long as you're on the alert sound selector dialog, you can adjust the alarm volume. Each time you tap the "Snooze", it should beep for about 8 seconds.

Let us know if this fixed it or not.

[reeves6347]

OMG! thank you so much! i have spent the last few days in rage at my alarm not working. i spent hours on the phone with tech support, no help at all! this got the job done. thanks

[Jolest]

OMG! thank you so much! i have spent the last few days in rage at my alarm not working. i spent hours on the phone with tech support, no help at all! this got the job done. thanks

Glad to help.

Now we wait to see if it works for ksclarke too.

[Jolest]

BTW, was that Verizon or HTC tech support that couldn't help?

[ksclarke]

Yay! It works for us as well... thanks!

[weiln]

I'm also having an issue with the alarm not going off. Worked on Tuesday just fine. Wednesday didn't go off. Thursday didn't go off. So when I woke up, I tested it by resetting it for 5 minutes later, and it worked fine. Thought it was just weird. But, last night I set a second alarm for 15 minutes after the first, so I had two alarms set for 430 and 445. This morning, neither went off. So, testing, I reset one for 545, and it went off just fine.

Does my phone just think it's too early to get up? I've verified the sound is maxed on the alarm, the ringer is on, everything is on. Like I said, it works when I reset it for a few minutes from now, just not when I let it sit overnight.

Any suggestions? I never had this problem on my G1 or myTouch3G.

Thanks,
Nathan

[JPerkins]

Indeed, I too overslept for work today due to my new HTC Eris. I tested the alarm last night for a minute later, it worked. I set it for 6am and 6:15.. nothing, woke up at 8. I just tested it now after reading this forum, and it worked. WTH.