I do not know what happened, I lost my home screen that I had, I tried to go to personalize it again and the custom setting is gone??? I went to set it back up like I had it and the HTC widgets are gone, the Android widget is gone, it has the options of shortcuts, widgets, folders, and wallpaper. what happened? I tried to do a factory reset by holding the volume down button and power button but that did not help so what do I do now? Also my home screen does not have the phone and + sign down on the bottom, it has a tag that you slide up for all programs. can any one help.