Me too... I have bought phones off Craigslist, eBay, Costco, wirefly, best buy. If it is less than a year old, Verizon will honor the warranty. This came as a complete surprise when I brought my Craigslist phone in to see if they could troubleshoot the problems and they said they would have to get me a replacement. I told the Verizon rep that he couldn't because I got it used off Craigslist. He said it didn't matter as long as the phone was under a year old and they can tell by the esn how old the phone is.