My GS3 will NOT recognize my sister's last name, FIKE. Was told today, by Samsung Chat Support, to change her last name. Changed it to 'PIKE' and it worked. No fix! Is this acceptable? I don't think so. Love the phone except for S-Voice. Her voice is beyond annoying and she doesn't understand half of what I tell her. And being able to talk to my phone is a priority to me. Contacted Samsung Chat Support today. Here is 'most' of the chat transcript:
Please wait for a Samsung Agent to respond.
Visitor: Is there a way to 'train' S-Voice? It will not recognize my sister (in my contacts. I am using a bluetooth device.
Visitor: Just tried without bluetooth. Absolutely will NOT recognize her name. 'Laurie Fike' ???
Shirly: I will be glad to assist you.
Shirly: Please try to make some changes in the name and then check with the result.
Shirly: Please let me know the status of S Voice.
Visitor: I renamed her
Visitor: Laurie 'Pike' instead of 'Fike' and it worked! LOL
Visitor: But her name is Fike !
Shirly: I do understand you concern.
Visitor: Waiting for Jellybean and a fix for this.
Shirly: Samsung will soon announce which additional devices are eligible for the Jelly Bean update. As the world’s largest Smartphone manufacturer, Samsung leads the Android community with best-in-class devices like the Galaxy S III, and is creating new device categories with products like the Galaxy Note. Samsung has delivered the most Nexus-branded lead OS devices and we are pleased that Google will be bringing Samsung Galaxy Nexus and Nexus S customers the first experiences of Jelly Bean on a handheld device
Visitor: Is my phone a 'Nexus' phone?
Shirly: No, it is Samsung SIII.
Visitor: Well, I hope my phone gets the upgrade soon. I am not very happy with S-Voice. Is there anything I can do to fix the problem with my sister's name? Seems ridiculous to me that it can't hear an 'F' sound.
Shirly: I do understand your concern, but the parser in the S-voice are set to such that there are few words which are silent when used.
Visitor: So, you are saying that her last name, FIKE, is a word that S-Voice can't recognize?
Shirly: Yes, you are correct.
Visitor: Sirri understands it, motorola understands it. If I were Samsung, I would not be proud of that. Do you think think the JellyBean upgrade will address this?
Visitor: I'm thinking about taking my Galaxy back. Don't want to. But my goodness! that is crazy!
Shirly: We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Visitor: I do understand that. So, there is nothing to do to fix this; right?
Shirly: I am afraid. Yes.
Visitor: Willl you pass this on?
Shirly: I will report this to the Samsung Global Support.
Visitor: Very unhappy. My sister was thinking about getting the GalaxyS3 too. But I know she won't if it can't even recognize her last name. Thanks for your help.
Shirly: Is there anything else that I can assist you with?
Visitor: no, thanks
Shirly: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat Information Chat session has been terminated by the Samsung Agent.