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Thread: email help

  1. Droid Newbie
    mmafatow's Avatar
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    #1

    email help

    Help!, My emails are automatically disappearing/deleting after certain amount of time. Where do they go and how can I prevent this from happening. I am using the stock email with an "@shaw.ca" address on Bell mobility in Canada.

    Thanks in advance
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  3. Super Moderator
    leeshor's Avatar
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    #2
    Welcome to the forum

    My first question, is your mail set up as IMAP or POP mail? Second, if IMAP, do you also get that mail somewhere else that is set up as POP. Like on a PC?
    Last edited by leeshor; 06-09-2013 at 06:29 PM.
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    #3
    Welcome to the forum.. Give us a little more detail as leeshor states so we can help ya...

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  5. Super Moderator
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    #4
    Welcome to the site. What email app are you using?
  6. Master Droid
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    #5
    Are you using Outlook on your pc, if so, when you download them to your pc they are bing deleted from the provider's server. So when your s3 checks for email it reads the server and sees no emails. It then deletes what's on the phone to match the sever. In order to keep the emails on the s3 you need to keep them on the server. If your using Outlook there is a setting that will allow you to download them without deleting them from the server.
    I used a workaround, I use a third party email app (aquamail) but don't allow notifications for it, so even when the s3 deletes the email from the stock app, I still have a copy in Aquamail. Hope this helps.
  7. Droid Newbie
    mmafatow's Avatar
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    #6
    Hi everybody, My email is set up as a POP. I also get email on a pc using outlook. The email app that I am using is the stock "@Email" that came with the S3. The emails are disappearing even though I dont delete them from my pc. I have also checked the box to keep a copy on the server. I hope this is enough information
  8. Super Moderator
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    #7
    I think we may be getting somewhere here. 1st of all you probably should have set the email up on your phone as IMAP if at all possible. That not only leaves the received mail on the server but also puts the sent mail on the server as well. If you're going to tell a mail client's leave the mail on the server, as I understand the way you have explained it, it's going to have to be your Outlook that leaves the mail on the server.

    What I think is happening is that your Outlook is getting the mail at some point and when it does it will delete the mail off the server if it set up as POP mail. Ultimately, the best thing for you to do would be to set both your Outlook and your phone up as IMAP.
    Last edited by leeshor; 06-11-2013 at 01:29 PM.
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  9. Droid Newbie
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    #8
    Thank you,

    I'm still a little confused regarding the IMAP and POP set up so I will give you a little bit of my usage habits. I always check my emails during the day on my S3 and delete the ones not requiring immediate attention. When I'm at home I then go on either my pc or macbook (in outlook) and re-read the ones I've deleted from my phone and reply as required. This allows me to keep only the important ones on my phone.

    On a side note, I'm starting to think that it is a date issue. The emails only go back to Sunday, 3 days and 14 emails total
  10. Super Moderator
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    #9
    It sounds as if your Outlook may be checking mail while you're away. That would explain it. So you could set your phone's mail not to delete the mail on the server when you delete it on the phone and leave Outlook closed when you're away or set it to get mail when you hit send/receive only.
    Currently using a Galaxy SGS3, SGS4 and LG Optimus G Pro also an ASUS TF700
    Printing and file transfer tips.
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  11. Junior Droid
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    #10
    Hello....I found this Forum in my search for help with email being deleted from my S3 and it is just exactly what I need. I have Comcast as a server and Outlook on my PC. PC and S3 are both set up as POP3. Messages are on phone as long as Outlock is not open. As soon as I open eail on PC they are deleted from phone. Last phone was Razor and my email stayed until I deleted it. I read the post about IMAP but I have no idea how to do that. Can U help plz?
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