I have to agree I had my phone for less then 2 weeks when i bent down to open the gas can it slid out of pocket unto plastic container then unto floor it was in a case. I too called verizon and i too have insurance but they said once a crack appeared it voided the warranti...I am explained to them that it happened during hurricane sandy and the gas strike it fell on deaf ears the crack is minor but definitly dissappointed. I have 2 more years before i can upgrade and hoping that before that time i can get screen replacedhe got nowhere with verizon or samsung. Apparently Verizon employee accounts is a bit more "brisk" than the typical customer service folks... I guess they don't have to worry about losing the "customer" unless somebody is willing to give up their livelihood. My bro is going to try to reach out to his Samsung rep directly but he told me not to get my hopes up. He said unless there's a "documented problem" with the phone, there's nothing VZW can do.
The thing is... i have insurance on the phone. I've had it since day 1... but really hoping that my $200 phone isn't going to turn into a $300 (or i'd have gotten a freaking Razr Maxx). Besides... what would prevent this from happenign again? The damage is minor and 1/2 of the damage is over the bezel so the impact is minimal.
Just very disappointed in samsung for not making this right. Can't recommend this phone to ANYBODY at this point.