If you have conveyed ALL the facts and what you are saying is truly accurate, then I would respectfully take that up the ladder with the Samsung rep and continue up from there. A step by step logical analysis will show that the damage or failure is not impact related.
Keep us posted.
Sent from my Liquid Galaxy Nexus on Xparent ICS.
here are the pics of the damage... right at the level of the power button.
Attachment 53736Attachment 53737
These are all the facts... my brother (Vzw assistant mger) got nowhere with samsung customer service. He is going to try to talk directly to the samsung rep for his region. Verizon won't do anything until it's an "acknowledged issue" with the phone... and samsung has to make that determination.
So, where else should I post this story to help raise awareness and try to get samsung's attention? I am telling anybody and everybody not to get this phone until samsung figures this out.
For the record, I won't give samsung my device number because I am worried they will flag the phone and i won't be able to use my insurance in the future, should I so choose. What are thoughts on this? Should I disclose it? I am interested in doing the right thing but if Samsung isn't going to (do the right thing) then I don't want to shoot myself in the foot.
Wow, exmasonite... I would be devastated. Your situation is so much more stickier than most but doesn't seem fair at all. It seems there have been quite a few posts reporting the SG3 screen cracking. Some of the complaints of the cracked screen were a result of what could be construed as undue pressure, user error to blame (ie. one person had the phone in his back pocket as I recall. Very interesting because last night when I went out, I must've seen at least ten girls with tight tight jeans on and a clear outline of their phones in their back pocket. Obvioulsy a very common practice). Your situation is normal use. I am grasping at straws here but I wonder if you collect all the posts that report a cracked screen and show it to the powers that be, if they would reconsider it being a fault of some of their phone's manufacturing. Just a thought!
I agree. The more data you present, the better off you will be. Again, firm, calm , professional disposition. And illustrate the facts. If a corporate representative from Samsung will not help, file a complaint with the BBB. As a last resort, I wonder if you could file suit in small claims court. But again, this hinges on honesty and how determined you are to make it right.
Sent from my Liquid Galaxy Nexus on Xparent ICS.
I may be in a pretty similar situation. I believe I may have a crack extending from the side of my phone near the volume button inwards.
A day after opening my s3 I noticed what I thought was just a hair on the screen and went to wipe it off. The next day I noticed it was still there so I examined it closer and decided that maybe I scratched the screen. I had treated the phone ridiculously carefully but maybe it was a screen that was easy to scratch. I can live with scratches especially ones that are hard to see. Then I found out how hard it is to scratch the screen of this phone.
I've tried out all the possibly methods of how I might have accidentally scratched this phone and none of them made a mark. My phone is clearly in perfect condition other than this crack/scratch and has never been dropped. At this point I'm convinced there was an imperfection in the glass that caused it to crack from the side. Obviously Verizon doesn't care and has told me to go through asurion for a warranty replacement.
Sorry to hear that we are in a similar situation. My only advice is to contact Samsung directly about it... even if they don't do anything about it, if they get enough complaints, they might acknowledge the problem. I would also tell your story to any/all that will listen, especially online.
I'll give that a shot. Here's a pic of what my screen looks like.
Originally Posted by exmasonite
Being only a few days old I can't imagine the carrier not replacing it for you. I've had my S3 for 3 weeks now and can't see how just pressing the button on the side of the phone would do this. You either got a defective unit or it was dropped somewhere along the line. Taking it into the store, they would clearly be able to tell if the phone was indeed dropped. I certainly dont think you should have to pay the deductible to replace it if in fact it broke by pressing the button in the side.
Good luck and let us know the outcome. This is an amazing phone imo and I couldn't be happier with mine.
Mine just broke from the smallest fall I've ever had a phone experience... I laid down on my driveway to look under my car, my 2 week old S3 slid out of my pocket,maybe an inch to the ground while I was on my back, picked it up and the screen was shattered. Unbelievable. Had a case on order, but too late for that now. Want to raise a stink to let Verizon and Samsung know this is obviously an issue. I baby this phone other than this one miss-hap.