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Thread: Galaxy S3 screen cracked by itself.... anyone else? Verizon..

  1. Junior Droid
    dscrap's Avatar
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    #1

    Galaxy S3 screen cracked by itself.... anyone else? Verizon..

    Hi,

    I've had my GS3 for just under two weeks and love it. However, this morning I left for work and had it on my passenger seat in my car and when I got out of my car I noticed a crack going from the top of the phone straight down to the home button. The phone was not droped or anything and was fine before I left for work. I didn't even use it. I've read online that a few other people have had the same thing happen to them. Would Verizon swap it out for me? It is obviously a manufactures defect. I am reall disappointed that it happened. I just got the phone and signed a two year contract... depressed.
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  3. Droid
    Jelem1880's Avatar
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    #2
    I would call Verizon and see what they can do for you. If that doesn't help then call Samsung because it should be covered under a warranty somewhere but check all your paperwork.
  4. Droid Ninja
    huskur's Avatar
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    #3
    Walk into VZW and they will replace it. If it shows no other damage they will believe you and will do the right thing. They don't lose money doing it for you. Just a little of their time. They will get reimbursed by Samsung in the end
  5. Droid Ninja
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    #4
    Aye, as long as no scuffs are on your device, id assume they will believe you.

    Good luck!

    Googorola MAXX
  6. Droid Ninja
    kparks's Avatar
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    #5
    Quote Originally Posted by Caesars
    Aye, as long as no scuffs are on your device, id assume they will believe you.

    Good luck!

    Googorola MAXX
    Yea right good luck.. was it hot the sun might of cracked it... [ and do the right thing hahaha this is Samsung they don't even fix there faulty plasma tv's just search Samsung internal cracks... [ they will tell u it was abused and u will be out whatever money it cost to replace
  7. Senior Droid
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    #6
    Be sure to let us know how things turned out!
  8. Junior Droid
    dscrap's Avatar
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    #7
    Well I went to a Verizon store and was told it wouldn't be covered. They said any cracked screens are considered customer abuse. I explained that I didn't drop it or any other thing that the screen just cracked. The rep said there was nothing he could do. I asked to speak to a manager and the rep said the Regional Manager was in the back. I asked to speak to him and the rep went in the back and came back a few minutes later and said the Regional Manager was busy and couldn't talk to me for at least an hour or two. I was shocked. Then the rep said I could get insurance and call after 24 hours to file a claim, but it was going to cost me $6.95 a month plus $100 deductible. He said I could go the the BJ's Club around the corner and ask for Jose the Manager there and see if he could swap it.

    So I went and asked for Jose and the rep there said he was on break. So I explained the situation again and was told the same thing. They wouldn't do anything for me since the screen being cracked meant abuse. The screen itself has one hairline crack from the home button to the top of the phone with a few more smaller cracks which have developed on the edges of the phone. He said there were no reported issues with the phone. I asked him when Jose the manager was coming back and he called him on his cell. Then after telling him the issue the rep hands me the phone and says he wants to talk to you. I got on the phone and Jose said that there was nothing he or anyone else could do for me. Now that's two managers one a general manager and the other a regional manager that didn't even have the time to talk to a customer of 10 years. I can't believe they wouldn't even show their faces....

    I then asked the rep if there was anything he suggested I do and he gave me the phone number for Samsung and said try calling them. He also said he could put the insurance on the phone since I only had it for 12 days. I told him to add it. I asked if I could return the phone and he said I have until 9pm tomorrow to return it, but if it was damaged they would charge me $749 plus the $50 restocking fee. He said my best bet is to file a insurance claim after 24 hours.

    I am at a loss for words. I wish I never purchased this phone... I'm going to call Samsung tomorrow and maybe Verizon Corporate. If that doesn't work, then I'll have no choice but to file the insurance claim.
  9. Senior Droid
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    #8
    What they are telling you to do is of course illegal~ I saw one other post about a cracked screen and he claimed that it was not dropped. Since I dropped and broke my original Droid several years ago I have always taken out insurance. If I
    were in your situation I would bit the bullet and just switch carriers. Be sure to let upper management know why you are switching. go with AT&T or T Mobile for two years. Not everyone with an issue tells the truth but some do. Will see if cracked screens becomes an issue in the future. Thanks for posting.
  10. ksb
    ksb is offline
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    #9
    See if the online chat people can handle this. Doesn't sound like the screen shows any sign of abuse, other than a fine crack. They may have better input than the doofus' you talked to. Try this site:
    Samsung Galaxy S III 16GB in White Help Center
  11. Droid Newbie
    SUNNYSMOOTHE's Avatar
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    #10
    Good luck with Asurion. I filed a claim for a lost phone on July 16 and just today I had to talk to Asurion management and got her to send me the white version. Asurion has been out of stock and on back order for the SIII. I didn't want to wait for the blue one in which she said may or may not come next week so I settled with the White. If I were you, I file a claim right away and get on that backorder list cause I already know that white version will not stay in stock long.
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