Can't connect S3 to PC with usb???

[biggles]

When I plugged my Samsung Galaxy S3 into the PC with micro usb cable, got a message saying it failed installing device driver software for Samsung mobile MTP device. I want to transfer some music onto the new phone from computer. How do I do this? Tried on two different Windows 7 computers, both clean and fully updated, failed both times.

[kaylesworth]

Did you install the usb drivers from Samsung?

Sent from my SCH-I535 using Tapatalk 2

[Skyrocketing]

Get the official Samsung drivers

[kaylesworth]

You can get them here

http://www.samsung.com/us/support/ow...CH-I535MBBVZW?

Sent from my SCH-I535 using Tapatalk 2

[DjTecniq]

When I plugged my Samsung Galaxy S3 into the PC with micro usb cable, got a message saying it failed installing device driver software for Samsung mobile MTP device. I want to transfer some music onto the new phone from computer. How do I do this? Tried on two different Windows 7 computers, both clean and fully updated, failed both times.

This is what Macs are good for. Windows there's always a driver issue.

[biggles]

Yes, I tried the official Samsung drivers and this didn't work. Is there another way to transfer music files from PC to phone? Bluetooth or wireless or something?

[chrisnimon]

Mine said it failed also but when I checked for hard drives it showed up. You could always use the Kies app.

[biggles]

I do not understand, shouldn't this just work? Shouldn't you be able to plug in the phone with usb and it acts like a flash memory stick? I have tried installing and uninstalling numerous times both the samsung driver and the entire kies software package and it fails every time. Why is such a simple thing so hard to accomplish with this phone? Should I be calling Verizon or Samsung tech support next?

[kaylesworth]

If you have tried different ports and different cables, then I would say call Verizon. It should just work. I have absolutely no problems connecting and transferring files back and forth between my phone and my pc

Sent from my SCH-I535 using Tapatalk 2

[biggles]

Just got off the phone with tech support at both Verizon and Samsung. Samsung admits they have no solution to this widespread problem but they are working on it. They have known about the problem for a week. I am expecting a driver update at some point.