Rearth screen protector foul up
I ordered the Rearth Ultimate Clear screen protector. The package said SIII on it, but the contents were for a Nexus. Apparently, there was a problem at the assembly line. I contacted Rearth and they are sending me the correct one directly, at no charge. Meanwhile, Amazon is crediting me back my order and told me not to even send the Nexus protector back. 5 stars to both Amazon and Rearth. Here's an excerpt from a email I got from Rearth. The second notice is interesting as I read elsewhere that Rearth was using an incentive to get good reviews on Amazon.
Thank you for your recent purchase from the Rearth USA Amazon Store. Your business is very important and we hope that you had a wonderful shopping experience with us. If there are any concerns or problems with your order or products please give us a call at 318-759-044 or message us through Amazon for help and assistant. In the event that there was a problem with your Rearth orders please reply to this email before leaving feedback and we'll do our best to correct the issue in a timely manner. Your satisfaction is important to us and we will do our best to assist you.
Notice for all Galaxy S3 Users:
We recently receive news from our manufacturer stating that there was a product mix up between our Galaxy S3 Ultimate Clear Plus and the Galaxy Nexus screen protector. If you have receive a set of screen protector from us with no cut out for the home button please contact us directly so that we can resolve this problem for you quickly. It will be a fast and easy procedure. We are tighten up our quality control and will make sure this does not happen again in the future.Thank you for your understanding.
Due to our recent notification from Amazon about a Violation of their Seller Policy for product review and feedback the Win a $25 gift card event is no longer VALID. Under their policy we are not allow to offer any incentive to a buyer for either a product review or a feedback. At this moment, we are removing the letter from our products as fast as we can. You might have one in the product that you just ordered but please be aware that it is no longer valid. As a merchant on Amazon we will do our best to follow Amazon policy and maintain good standing with the company. Again, we really appreciate you choosing our product and shopping on Amazon.