Well if there was a panel of three judges they would overrule you on both Ultra points.
1) We make them snug on purpose - no one wants a case that doesn't fit.
2) When you ordered it you knew it came without a case or holster.
The judges increase the score to 5/5.
As far as the screen protector the panel would like a picture to see if there is some defect. Please email them to email@example.com and if there is a problem it will be replaced.