Handset hardware issues, or software?

[greycobalt]

I got my Nexus last month, and I absolutely love it (except for the battery). I found one weird annoying problem though that's been constant. If I switch it from 3G to 4G, within a minute, I lost all data signal. The bars are grayed out and there's an X over them. It comes back 30 seconds or so after that, but then it will happen almost every 5 minutes on the dot. This doesn't happen at all when the radio is switched to 3G. Very obnoxious!

Is this a hardware issue where I need to replace the handset, or is this a problem with some kernel/software/radio file? Can I flash another radio or something that would fix that? Thanks in advance for the help. I attached a screenshot of what the problem looks like.

[greycobalt]

Anyone have any thoughts? I'm going to be calling Verizon tomorrow about it and I'd rather hear from real experts first than the fake ones!

[Saryon]

What OS version are you running? 4.0.4? If yes then you probably have a defective device and will need to return it.

[TisMyDroid]

Is this a recent problem? Could be the towers and not the phone. Is it happening in a strong 4g area? 3g generally is more stable than 4g in many areas. You may want to try a factory data reset before you go to verizon. That will be their last solution to try to fix it and I think it is better to do it yourself before they do (because you can make sure you have everything backed up before they lose it all on you). If you have already done one, you can also let them know that you already tried it to fix the problem.

It could be a defect with the phone but I think you are better off making sure it is not before getting a replacement only cause the replacement will be a refurbished phone.

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[greycobalt]

Is this a recent problem? Could be the towers and not the phone. Is it happening in a strong 4g area? 3g generally is more stable than 4g in many areas. You may want to try a factory data reset before you go to verizon. That will be their last solution to try to fix it and I think it is better to do it yourself before they do (because you can make sure you have everything backed up before they lose it all on you). If you have already done one, you can also let them know that you already tried it to fix the problem.

It could be a defect with the phone but I think you are better off making sure it is not before getting a replacement only cause the replacement will be a refurbished phone.

Sent from my DROID RAZR Maxx using Droid Forums

It's definitely the phone. It's happening in all areas, 4G and 3G. I took it into Verizon and they swapped the SIM card hoping it was faulty, but the lady saw it wasn't. I did also do a factory reset, which didn't fix it either. And yeah, I'm on 4.0.4.

[TisMyDroid]

Yes, you have definitely covered all bases. A replacement should solve your problem. When you get your replacement, you have 5 days to return the old one. If you find you have problems with the old one too, I would stick with your original phone until you get a replacement that is working.

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[greycobalt]

I just have to figure out how to get them to send me a new one instead of those shifty refurbished ones. I had an X2 for a year and went through 5 refurbished ones, all with hardware problems. It sucked! Plus, my Nexus is just a month old, so I'd be peeved to have a used one already.

Slightly off topic, without root, is there any way to 'image' my phone (like a nandroid backup) so on a new phone I can just instantly place everything back on? The X2 debacle gave me a huge aversion to re-setting up my phone every time. :-(

[cupfulloflol]

Slightly off topic, without root, is there any way to 'image' my phone (like a nandroid backup) so on a new phone I can just instantly place everything back on? The X2 debacle gave me a huge aversion to re-setting up my phone every time. :-(

[GUIDE] Full Phone Backup without Unlock or Root - xda-developers <-- that may be of some help.

There are also various apps that can do backups and restores for themselves. Say a custom launcher that backs up it's settings and your home screen setup or one of the many sms/mms backup utilities.

I think you will need to backup the sdcard on your own.

[TisMyDroid]

Whoa, awesome find cupfulloflol! Here is a guide I posted on backing up and restoring that will also help. I would do both, the xda idea and using a backup app.

Getting the most success upgrading to ICS from GB

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[TisMyDroid]

I just have to figure out how to get them to send me a new one instead of those shifty refurbished ones. I had an X2 for a year and went through 5 refurbished ones, all with hardware problems. It sucked! Plus, my Nexus is just a month old, so I'd be peeved to have a used one already.

Slightly off topic, without root, is there any way to 'image' my phone (like a nandroid backup) so on a new phone I can just instantly place everything back on? The X2 debacle gave me a huge aversion to re-setting up my phone every time. :-(

I would try to insist on getting a new one. You may be more successful right now because they may not have that many refurbished phones in stock yet.

In addition, I don't think you should restore everything from your old phone to the new one, whether it is via a restore app or a system image... because you could be transferring any problem apps or data to the new phone. Only transfer/restore what you really need to. It is a pain but starting out with as many things fresh as you possibly can will save you lots of time in the long run.

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