I will tell you all this from my experience. I called Verizon and spoke to them about my phone b/c i'm actually on my 2nd one of the first generation of these phones. They said this is a big known problem and are working on a software update to try and fix it. They have no idea when an "update" will come out. They said they can keep sending phones, but since it's all same software, nothing is really gonna get fixed until then. Also mentioned was that if I was continually having problems, they could work on getting me a different phone as like a "lateral" move, which would be the Razr Maxx. I spoke to them 2 weeks ago. They are supposed to call me by Thurs/Fri this week to see how things have been and mine has been worse. Doing it in middle of phone calls more often and whatnot. Thinking I may just go the Maxx route if it works out b/c it's annoying to deal with.