I thought I would share this.At the end of January I decided to search for a new phone. Having a Nexus One on AT&T, I was looking for something on Verizon as that would have better reception in my office. As for the Nexus One, it was a great phone, but when the decision not to upgrade it, by HTC/Google, to ICS and basically no further support was its downfall. Since the Google branded phones get updates first I decided to get the Galaxy Nexus.
As soon as I got it, it updated to ICS and I have been updated within a day or two of every update. It is fast and reception in my office was fair as I didn't have any with AT&T. I also tether my laptop to it as well and does fine.
This past Saturday, I was looking at an app on my phone and it just shuts off. Hmmm...I try to turn it back on nothing. I hold the button for what seems like a minute. Nothing. So I go plug it in thinking to myself, "didn't see the low battery indicator on but...". Nothing. Yanked the battery out, so on and so forth, nada. So off to Verizon I went.
First off, I hate the smug employees. I walk into the store and an employee asks me if he can assist me. I start talking and he interrupts me to say "oh you have to sign in over at the kiosk." What? So over I go, and start entering in the info and let me tell you something, want to get an attitude? Just interrupt somebody in mid sentence after you asked to help him, then send that person to a computer terminal that has the worst touch screen interface and have them try to type in info. Priceless. I had bought this at Best Buy, so I was not aware of the Verizon store model.
Finally they call my name, don't know why it took so long, there was like 10 people just standing around doing nothing. Did they have to draw straws or something?
So this guy brings me over to the counter and then....asks for my phone number. I say "Umm...just spent 5 minutes over at that crappy terminal over there putting that info in there. You should already have that info." He says well its not connected to this network. I see already how this is going to turn out.
So...after telling him about my phone woes, he takes it, disappears and comes back 5-10 minutes later and says "yup ...its dead". Its covered under warranty and Vz will send you a new phone. Won't get it till Tuesday. We don't have any spare phones to lend you in the mean time. Here's your confirmation number, bye.
So, after 3 months into a 2 year contract, my GN bit the dust. I can hardly wait for the next 21 months. I actually have no real complaints about the service, I'm just hoping that the next phone will last me through the contract and that I never have to go into another Verizon store again for that...experience.
I should get my new phone this afternoon.