Dead...after 3 months.

[jntdroid]

If you bought it at Best Buy, you should've tried returning it there. They at least would've likely given you a loaner. I know that's no help now, but just for future reference...

Also @xDMONEYx - I'm surprised Verizon let you return a phone that you purchased at Best Buy, they normally don't.

[brad92]

Your in store experience is typical. Every time I have tried to get help at a store, I get so pissed off I either go online or call. They even downright lie to your face and tack on extra fees.

X

[Liderc]

Look I hate Verizon employees as much as the next guy, but you seem like one of those people who wants to have a bad experience so they go in thinking it'll be bad.

As for the phone dying in 3 months, it's not surprising honestly. All phones can have bad units, they're mini-computers now. If anything happens to fail the phone isn't going to work. I've built a dozen PC's and sometimes the hard drive or the power supply they send you fails after a month or two, it happens with hardware.

[EVIL_CLAW]

You just ended up getting a bad unit. As for your in-store experience, they seemed to have solved your problem. Hope the new Nexus lasts you the rest of your contract

This is exactly how I felt word for word. Don't know what the guy with conspiracy theories was trying do or the "Ha ha" meant from the other guy.

[dezymond]

This is exactly how I felt word for word. Don't know what the guy with conspiracy theories was trying do or the "Ha ha" meant from the other guy.

Haha. Yeah I've heard some horror stories of going into Verizon stores, but I personally never had one bad experience. I had to exchange my OG Droid 3 times and it was a smooth experience each time. Employees were helpful, attentive, and nice. Haven't went back for any problems since then, with my Inc and my Nexus. Just glad to hear your problem got solved and hope you enjoy the Nexus.

[EVIL_CLAW]

...but you seem like one of those people who wants to have a bad experience so they go in thinking it'll be bad.

Wrong. There seems to be alot of angry posters on here today. I went in miffed that my phone suddenly quit working. I didn't expect what transpired when I went in. I now know what to expect or what not to expect. Yeah, I know there are faulty units, wasn't born yesterday, and was precisely why I went in to get a replacement. I, too, have built many a PC so yeah I now about hardware failure.
AND lets be clear, I don't hate Verizon employees as you seem to, I don't know them.

[EVIL_CLAW]

If you bought it at Best Buy, you should've tried returning it there. They at least would've likely given you a loaner. I know that's no help now, but just for future reference...

Thought about. I am a silver member there, I really couldn't tell you if that extended my return time but they told me up front 14 days to return for BNIB. I was well beyond that and didn't opt for the 2yr Black tie warranty for additional $$$. That would have allowed me to walk in and get a BNIB on the spot any time within the 2 yrs. I went with the VZ warranty instead as most computers will, statistically, break down within the first year if they are going to break down at all. The BB was little further down the road and stopped at the VZ store, first, to see if I could get it resolved by them.
As for the loaner, if it was more than the 2-3 days, I would have argued a little more to get the loaner, but really, I can live without a phone for that long.

[Jungle King 76]

Experience at Verizon stores obviously differs from place to place. I personally have never had a single bad experience at a true version store. I don't know about those that had bad experiences but I have noticed a difference between the Verizon stores that are not run by Verizon and are just authorized dealers and the corporate stores that are owned and run by Verizon. There are several authorized Verizon stores within 10 minute of my house but I always drive the 30 minutes to the nearest Verizon corporate store. The customer service there is always top notch. They even call me a day or two later to make sure everything is ok and to make sure I am not having any more issues.

Sent from my DROID RAZR using Xparent Purple Tapatalk

[Insidious]

The store experience is usually good for me, but there's always those few employees where I have to bite my tongue when they try to sell someone a crappy phone.

Sent from my ADR6425LVW using DroidForums

[slider112]

Based on my personal experience I've found store "quality" is definitely on a store by store basis. I have two VZW corporate stores within 30 min of me and the difference between the two is night and day. Absolutely top notch customer service and very accommodating at one and nothing but headaches, arrogance and rudeness at the other. Unfortunately the better one is further away, but that's the only one that I'll go to anymore... I refuse to go anywhere near the "bad" one. Amazing that there can be such a disparity between what is essentially the same store.