I saw in our Mall a place that sells cell phone cases called Cellaris and they fix cracked screens. $129 for iphone and $149 for all other phones.
Sorry to leave yoh all hangin but no news to report as of yet. Talked to a store manager today who said his hands were tied but agreed something shojld be done. Said he would contact his regional manager and call me tomorrow.
And about insurance...I assume since I was already denied that I am now not eligable at all on this device.
To each their own, it is definitely cheaper to buy the screen yourself and TRY to fix it, but know that it is easy to screw it up and end up spending more money than you expected.
Well final word from verizon is send in and $300 for replacement. Said their hands were tied by manufacturers strict guidlines. Warehouse has only say and ALL damaged screens are considered customer abuse.
Called Samsung and their policy is the same. However they will replace the screen for $160 with a 2 week turn around time door to door.
This seems like my best option given screens aren't available yet and will still have 1 yr warranty.
Thanks for all the input.
Last edited by mkellypc; 12-31-2011 at 08:48 AM.
Wow, my condolences, that's crazy that they are charging you $300 (or $160 for new screen) + having to wait TWO WEEKS! to get it back!
I thought I was unlucky having my first one not being able to finish booting up and the second one not even turning on!
I would purchase insurance on the new one, perhaps the one in Best Buy which I think is cheaper.
What kind of crack did you encounter?
[Q] Hairline crack "under" the screen. - xda-developers
[Q] Screen cracked already.. :-( - xda-developers
At least with my phone, I smell something fishy going on that is not just limited to the GN.
Received my Nexus back from Samsung yesterday. $167.50 to replace the screen and shipping. Now a month after original purchase I can start to use my phone. What a nightmare this has been!
Ouch, I got insurance this time because I didn't plan on using a case. Still will cost $100 to get a replacement and it'll be a refurb, what a scam all this is.
I had a very minor screen defect where a group of pixels was just a shade darker than others, it bothered me a little and they were going to let me swap it out but they tried to give me a "new" phone with what looked like a broken volume button. The manager refused to open another new box because he said this one was new, I tried to point out that "new" doesn't mean "not broken".
I kept my working Nexus with the minor screen defect, it's barely noticeable and I didn't want a broken volume rocker from a dick manager.