Cracked Screen!

[Liderc]

Bummer, seems like it was a legit flaw.

[mkellypc]

One of the MANY reps I talked to over the last couple of days told me to just take out the insurance then file a claim...says they tell people to do that all the time I did and asurian denied me...said tbey could tell I bought insurance after the damage???? The phone does still work

[bemenaker]

If you called verizon support there would have been notes left on your account about why you called.

[killabyte]

...said tbey could tell I bought insurance after the damage???? The phone does still work

Ya think???

Buys phone.
Buys insurance 2 days later.
1 hour after insurance files a claim.

You got to plan ahead dude, be Don Juan DeLanooch when you're scheming. Always think ahead when you're social engineering someone.

[mkellypc]

Ya think???

Buys phone.
Buys insurance 2 days later.
1 hour after insurance files a claim.

You got to plan ahead dude, be Don Juan DeLanooch when you're scheming. Always think ahead when you're social engineering someone.

I understand that, but the way the rep talked this was normal occurance...and my thought process was clouded from all the frustration I was going thru.
Wonder what would happen if I lost it in a few weeks......

[rck76]

There will be no more talk of insurance fraud, if there is, this thread will be closed.

Sent from my DROID BIONIC using Tapatalk

[sb1831]

i've had a cracked screen that was covered under warranty, the crack randomly appeared. Called Verizon, and they took the phone back with the disclaimer that i'd be charged full price if the found the phone was abused

[mkellypc]

i've had a cracked screen that was covered under warranty, the crack randomly appeared. Called Verizon, and they took the phone back with the disclaimer that i'd be charged full price if the found the phone was abused

So what happened when you sent it in? They told me it was up to the returns department if I would be charged...but probably would perhaps there's a chance the won't.

[kparks]

i've had a cracked screen that was covered under warranty, the crack randomly appeared. Called Verizon, and they took the phone back with the disclaimer that i'd be charged full price if the found the phone was abused

This sounds right I don't think u talking to the right people try to talk to a supervisor.
Sent from my ADR6400L using DroidForums

[mkellypc]

This sounds right I don't think u talking to the right people try to talk to a supervisor.
Sent from my ADR6400L using DroidForums

Ive talked to supervisors in technical support and customer service..all start by saying how they're gonna take care of me and don't want me to have a brand new damaged phone...but they all eventually come to the same end result.
I've been very polite and patient each time I've called. I was in retail management for 10 years in the late '90's so know how to handle these situations. That's what's so frustrating...no one will step up and make the call to take care of tbe customer.