Swap for the same phone, not different models.
I've heard this before as well.
I added a line to rent a Razr - not liking it, so I am returning it and going back to my TBolt. So, I will have an upgrade waiting for me when I am ready ... my question is: being I got a device and returned it and did not exchanged it, when I do use that upgrade to get another device is it safe to assume I get the same exchange once policy? Or will I be stuck with that device?
From what I understand the issue becomes your upgrade. Verizon policy is 14 days. So if you buy from anywhere you have 14 "return" window. Exchanging is different from place to place. BB or Costco may have a great exchange policy but its ultimately Verizons contract policy that you have to consider everywhere.
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I work at Best Buy, and as a rule of thumb we will only accept Verizon phones after 14 days if there is manufacturer defect, and even then you it is still a matter of just replacing exchanging. If you simply don't like it, you only get an exchange. It is really very simple.
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I'm a Best Buy Premier Silver member, so I get 45 days for returns, and as long as you buy the phone outright (ie, full retail) you can return it any time during the normal return period. If you buy under contract, all bets are off. I don't know the details related to that.
I've done it several times over the years, as recently as September of this year when I returned my 40 day old Thunderbolt and bought the Bionic from Verizon (used my upgrade there).
I have CDO. It's like OCD except the letters are in alphabetical order, as they should be.