Untill you work in the industry (former Big Red employee) you wont know how much dumber customers (not every one of course) are than reps. Some of the things I saw made me just shake my head. Yea there were some people that I wondered who they "knew" to get a job there but wow customers take the cake, and its like that in every company.
My inside sources say that 21st should be launch date, with preorders mid week coming up. Training is live but no one wants to send me any screen shots (not suprised considering they watermark these).
I for one am glad I dont work in the cell phone industry but to say VZW reps are dumb asses is just ignorant, try working with the public a few years and you'll question humanity as a whole.