It's a fair review.
As far as 20% smoother than glass we just didn't make that up we had a third party lab do the testing. As some of you know glass seen under magnification is jagged. Our was 20% smoother.
In the testing they use "Coefficient of Friction". The control glass had .468 Kinetic Friction, Just Like Glass had .364 and ZAGG had 1.16. The percentages worked out as Just Like Glass was 22.22% smoother than the control glass while ZAGG was -147.86.
It does pick up fingerprints which annoys me but in order to stop it from doing that we would have to give up some of the good. So it's not that bad and until we can solve it there isn't much you can do.
I don't know about your claim that it's harder to wipe off oils and such but we had it tested on repelling any kind of permanent staining - in fact I tested a black sharpie on it (which was stupid considering I could have used something l like a highlighter...) and it did come off completely with some elbow grease. It repels makeup and just about anything you can think of. That's because it's not porous like other protectors - it's hard.
I wanted to include two per package. I did a year of research before finding a protector I thought was good enough. We were actually going to not even have a protector line until the last minute. These are 20 times as expensive as anything else I tested. To put two in a package at the price we sell them at is simply not cost effective. Based on sales and complaints (which I deal with) about 98% get them on the first time without a problem. So including two isn't in the cards until we can reduce the cost.
The problem you had in transit is rare. Anyone who has those kinds of problems get a replacement for free. In order for me to order packaging for the different sizes of protectors I would need to order 10,000 of each size. In the future if sales keep up we will do it for sure - but for now we do the best we can.
No squeegee is because ZAGG has a patent on them. I don't know what other companies pay ZAGG to license the squeegee or if there are lawsuits going on but I'm an attorney and I'd rather design my own. We are in the process of developing something completely superior to a squeegee. In the meantime a credit card surrounded by cloth has the same effectiveness.
I don't push our impact resistance too hard because my focus has been on the feel of the product but the protector does significantly protect your device from impacts. I was at the Apple store (trying to get in to sell the protectors and our new line of cases) and told them about the break resistance. I had my Galaxy Nexus and whacked it against the edge of their table hard a few times and they winced. One of them was willing to try it but not as hard as me and the other was afraid he'd damage the table. We have a video demonstrating the protection on our site under Reviews and Video's. I also shot another video yesterday demonstrating it but it needs editing.
DBA Cases, Inc.