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Thread: Why can't I connect via USB?

  1. Droid
    19psi's Avatar
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    #1

    Why can't I connect via USB?

    When i plug into my laptop, it just gives me an error message saying the drive malfunctioned. The Phone never even acts like I just plugged it in.
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  3. Droid Ninja
    sephtin's Avatar
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    #2
    One thing to check, if your SD Card isn't mounting when connected it:
    On the phone, when connected, you should get a notification stating that USB is connected. If you tap on it, it should give you options.. I believe one of them is "USB Mass Storage". Select this one, and hit OK.

    When done on the SD Card, you may want to return it to PC Mode...
    See if that helps. GL!
  4. Droid
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    well, that's the thing, my phone never even acts like its' plugged into the computer.
  5. Droid Newbie
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    Well, I just got my Droid X today and it's doing the same thing. After a couple hours on the phone with Motorola support, they told me to return the phone to Verizon for a replacement.

    Let me know if you figure anything out.
  6. Droid Ninja
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    well, mine connects NP to my linux laptop in all 4 modes. (When set to PC Mode, it doesn't show any connection on the laptop, but it does show connected via phone.

    A couple questions to help diagnose:
    -- Does the phone show that it's charging when connected to the linux box at least?'
    -- dmesg, or /var/log/messages should show something when you connect the phone, any errors?
  7. Droid Ninja
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    Quote Originally Posted by ///ACS330Ci View Post
    Well, I just got my Droid X today and it's doing the same thing. After a couple hours on the phone with Motorola support, they told me to return the phone to Verizon for a replacement.

    Let me know if you figure anything out.
    It doesn't show connected on a linux box (just to be sure)?
    Before returning it, have you tried connecting it to another machine, perhaps windoze box just to make sure it's the phone, and not something screwy with connectivity/security/? on the computer?

    Also, does the phone show up as charging? If not, then there's a good chance it's the cable.. (?).

    For Linux, it should show SOMETHING in dmesg or messages. For both Linux AND Windows, it should pop up something on the phone when connected via USB.

    More info we can get on this, more help you'll probably get as well.
  8. Droid
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    Quote Originally Posted by sephtin View Post
    well, mine connects NP to my linux laptop in all 4 modes. (When set to PC Mode, it doesn't show any connection on the laptop, but it does show connected via phone.

    A couple questions to help diagnose:
    -- Does the phone show that it's charging when connected to the linux box at least?'
    -- dmesg, or /var/log/messages should show something when you connect the phone, any errors?
    No, the phone does not show that it's charging either. basically acts like it's not even plugged in, no indications whatsoever.
    the computer knows that something has been plugged into the usb port but it says that an error has occurred.
    I use Windows btw.
    I thought it might be the cable, but it works fine for wall charging when using the adapter.
  9. Droid Newbie
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    Well, when I try to connect to my Windows 7 machine, the phone says connecting usb mass storage, then the computer automatically opens a browser window to V CAST Media Manager Free Software Download. Doesn't do many any good anyway since it only works for 32 bit OS, and I'm running 64 bit. So, close the browser and get back to the phone . . . The top shows USB connection, but the PC doesn't show memory available on the phone. The phone then acts like there isn't a SD card in it.
  10. Droid Ninja
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    Quote Originally Posted by ///ACS330Ci View Post
    Well, when I try to connect to my Windows 7 machine, the phone says connecting usb mass storage, then the computer automatically opens a browser window to V CAST Media Manager Free Software Download. Doesn't do many any good anyway since it only works for 32 bit OS, and I'm running 64 bit. So, close the browser and get back to the phone . . . The top shows USB connection, but the PC doesn't show memory available on the phone. The phone then acts like there isn't a SD card in it.
    Ok.. in your case, on your phone, if you slide the notification bar down, it should list "USB Connection". TAP on it, and it'll give you the option to select "USB Mass Storage" mode. Then from Explorer, it should show the files on your SD card. GL!
  11. Droid Ninja
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    Quote Originally Posted by 19psi View Post
    No, the phone does not show that it's charging either. basically acts like it's not even plugged in, no indications whatsoever.
    the computer knows that something has been plugged into the usb port but it says that an error has occurred.
    I use Windows btw.
    I thought it might be the cable, but it works fine for wall charging when using the adapter.
    I'm sorry, confused this one with another thread! bleh Other thread, someone having EXACT same problem only, on Linux. lol

    If it's Windows, first thing I'd try is to load the drivers:
    USB and PC Charging Drivers - Motorola, Inc. USA

    hope this helps.
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