Screen Flicker Issue

[the5rivers]

Obviously, it wont be until the 7/27, but at least I am getting a new one

Funny thing is now the flickering is not occurring as much, but regardless, dont want to take a chance.

Talked to them and they wanted me to ship my phone to them first, 2 weeks without a phone isn't an option for me (brand new to Verizon).

Same for me, haven't had any flickering since my last post yesterday. Not sure how I want to procede.

Hmm, I think you should tell them that not having a phone for 2 weeks is not an option for you. Esp if your a new customer, you should definitely voice your opinion and let them know that you want a new phone sent to you and that you will send the old phone back when they send you the new one.

When I talked to them, I had to talk to three CSR's and a tech, and they kept saying that there is a "backlight" issue that is going to be fixed via the .604 update. I then told them that I am not having the "backlight" issue they were describing, but rather that my screen was flickering at intermittent times and that I didnt want to take a chance with it after my 30 days were up. I told them that this is not an isolated problem, and that many other users have already placed orders for an exchange, etc. I told her there were many forums and videos discussing the screen flicker issue. At that point, and after searching her own sources, the CSR said we will send you a new phone under the "worry-free guarantee." She said that I could send my old phone back when I get the new one, so you should request the same thing. Got my order number and just waiting now until 7/27.

Hope it helps! I would be stern but not rude obviously. If they mention the "backlight" issue, tell them that that is not the problem you are having, but rather your screen is actually flickering (they couldn't understand the diff when i was explaining that to them lol).

[timmy13]

After getting the run around from VZW (csr to tech to csr), I finally got them to place an order for a new device to be sent to me. Obviously, it wont be until the 7/27, but at least I am getting a new one

Funny thing is now the flickering is not occurring as much, but regardless, dont want to take a chance.

I called verizon and they are overnighting me a brand new x. The tech rep told me they had a warehouse full of them so I would call them back and tell them you need it now.

[the5rivers]

After getting the run around from VZW (csr to tech to csr), I finally got them to place an order for a new device to be sent to me. Obviously, it wont be until the 7/27, but at least I am getting a new one

Funny thing is now the flickering is not occurring as much, but regardless, dont want to take a chance.

I called verizon and they are overnighting me a brand new x. The tech rep told me they had a warehouse full of them so I would call them back and tell them you need it now.

When did you talk to them? And more importantly, did you get a tracking number/shipping confirmation?

[timmy13]

After getting the run around from VZW (csr to tech to csr), I finally got them to place an order for a new device to be sent to me. Obviously, it wont be until the 7/27, but at least I am getting a new one

Funny thing is now the flickering is not occurring as much, but regardless, dont want to take a chance.

I called verizon and they are overnighting me a brand new x. The tech rep told me they had a warehouse full of them so I would call them back and tell them you need it now.

When did you talk to them? And more importantly, did you get a tracking number/shipping confirmation?

I talked to them around 4 a.m. pacific time and they told me to call back a little later. I called back at around 1 p.m. pacific time and asked to talk to a tech rep and told him the issues I've been having and that I saw others were having the same issues and then told him I was informed by a tech rep earlier that they had a warehouse full of droid x phones and he put me on hold and then came back on a minute later after talking to his manager and they got it shipped. They text messaged me the tracking code and it will be at my door by Wednesday afternoon they said. I just called back to confirm and make sure it was enroute and it's on it's way. I hope this helps in getting a replacement device earlier since I saw they just pushed the deliverys back until August.

[the5rivers]

I called verizon and they are overnighting me a brand new x. The tech rep told me they had a warehouse full of them so I would call them back and tell them you need it now.

When did you talk to them? And more importantly, did you get a tracking number/shipping confirmation?

I talked to them around 4 a.m. pacific time and they told me to call back a little later. I called back at around 1 p.m. pacific time and asked to talk to a tech rep and told him the issues I've been having and that I saw others were having the same issues and then told him I was informed by a tech rep earlier that they had a warehouse full of droid x phones and he put me on hold and then came back on a minute later after talking to his manager and they got it shipped. They text messaged me the tracking code and it will be at my door by Wednesday afternoon they said. I just called back to confirm and make sure it was enroute and it's on it's way. I hope this helps in getting a replacement device earlier since I saw they just pushed the deliverys back until August.

Interesting. I talked to them about 1030am today, and the csr and tech i spoke with said it wont ship until 7/27. Congrats to you that you are getting yours on Wed!

EDIT: Well, spoke to VZW again, and same thing. He said the phones are backordered and wont ship until 7/27 if ordered today. I mentioned to him your experience, and he said that you should probably double check that because he said every wherehouse is empty. Take that as you will, but regardless if you got a tracking number, good for you man I envy you!

[robrie]

Had the vertical branding after 3-4 hours of use. Gotta also wait til at least the 27th for a replacement. Other two people I know with the X haven't had the problem...yet.

[timmy13]

When did you talk to them? And more importantly, did you get a tracking number/shipping confirmation?

I talked to them around 4 a.m. pacific time and they told me to call back a little later. I called back at around 1 p.m. pacific time and asked to talk to a tech rep and told him the issues I've been having and that I saw others were having the same issues and then told him I was informed by a tech rep earlier that they had a warehouse full of droid x phones and he put me on hold and then came back on a minute later after talking to his manager and they got it shipped. They text messaged me the tracking code and it will be at my door by Wednesday afternoon they said. I just called back to confirm and make sure it was enroute and it's on it's way. I hope this helps in getting a replacement device earlier since I saw they just pushed the deliverys back until August.

Interesting. I talked to them about 1030am today, and the csr and tech i spoke with said it wont ship until 7/27. Congrats to you that you are getting yours on Wed!

I would call them back and talk to somebody else and possibly keep calling until they realize your not trying to get this device before others, you already have it and it's faulty. They sold you a faulty device and they should send you a new one asap since they have them in stock. They were very helpful when I called and realized it wasn't my fault and I needed to have a phone. I also told them I would take a refurbished phone and they refused to send me a used device. They said I just bought it and it should be replaced with a new device and they did just that. I hope you try calling back and that it works out better for you and others that are experiencing this problem.

[the5rivers]

I talked to them around 4 a.m. pacific time and they told me to call back a little later. I called back at around 1 p.m. pacific time and asked to talk to a tech rep and told him the issues I've been having and that I saw others were having the same issues and then told him I was informed by a tech rep earlier that they had a warehouse full of droid x phones and he put me on hold and then came back on a minute later after talking to his manager and they got it shipped. They text messaged me the tracking code and it will be at my door by Wednesday afternoon they said. I just called back to confirm and make sure it was enroute and it's on it's way. I hope this helps in getting a replacement device earlier since I saw they just pushed the deliverys back until August.

Interesting. I talked to them about 1030am today, and the csr and tech i spoke with said it wont ship until 7/27. Congrats to you that you are getting yours on Wed!

I would call them back and talk to somebody else and possibly keep calling until they realize your not trying to get this device before others, you already have it and it's faulty. They sold you a faulty device and they should send you a new one asap since they have them in stock. They were very helpful when I called and realized it wasn't my fault and I needed to have a phone. I also told them I would take a refurbished phone and they refused to send me a used device. They said I just bought it and it should be replaced with a new device and they did just that. I hope you try calling back and that it works out better for you and others that are experiencing this problem.

I spoke to the CSR for about 15 mins as well as his two supervisors, and they all said the same thing. All wherehouses are empty, and they also know that my order is an exchange. They just reiterated that any order placed by today will ship by 7/27, be it a new customer, customer exchange, or upgrades. They said you got very lucky haha and that you were in the right place at the right time!

Also, any exchange within 30 days is a new device, its usually after 30 days when they send you a refurb, not to mention the fact that there are probably not even any refurbs available yet.

Anyways, enjoy your new phone on wed brotha! I am jealous!

[timmy13]

When did you talk to them? And more importantly, did you get a tracking number/shipping confirmation?

I talked to them around 4 a.m. pacific time and they told me to call back a little later. I called back at around 1 p.m. pacific time and asked to talk to a tech rep and told him the issues I've been having and that I saw others were having the same issues and then told him I was informed by a tech rep earlier that they had a warehouse full of droid x phones and he put me on hold and then came back on a minute later after talking to his manager and they got it shipped. They text messaged me the tracking code and it will be at my door by Wednesday afternoon they said. I just called back to confirm and make sure it was enroute and it's on it's way. I hope this helps in getting a replacement device earlier since I saw they just pushed the deliverys back until August.

Interesting. I talked to them about 1030am today, and the csr and tech i spoke with said it wont ship until 7/27. Congrats to you that you are getting yours on Wed!

EDIT: Well, spoke to VZW again, and same thing. He said the phones are backordered and wont ship until 7/27 if ordered today. I mentioned to him your experience, and he said that you should probably double check that because he said every wherehouse is empty. Take that as you will, but regardless if you got a tracking number, good for you man I envy you!

Just checked again and it's on it's way. I'm sure they have tons of people trying to get their phone but the fact still is that you already have the phone and it's not working. You should recieve the phone just as I am, and so should everybody experiencing this or any problem with their phone. That being said I do wish you the best of luck getting your phone asap as so you should, and don't give up keep calling maybe they will finally realize your need for a phone and the fact it's not your fault you recieved a faulty product with their name on it.

[robrie]

I've called a good amount of times over the last three days. You'd think with all the problems I had with my last POS phone and this one right out the box, VZW would at least make me breakfast in bed...