I tried the instructions, posted here and it didn't work for me. I was on the phone for hours with a verizon tech and finally somebody from the Motorola repair center in El Paso, and nothing worked. Phone was still bricked. At the Motorola center, they offered to fix it if I sent it in, so thats what I did. I got the phone back, I assume they just flashed it, it works fine now, but I'm still getting the update message for the 621 daily. I keep selecting update later or whatever, but I'm afraid I might hit update one day and the phone will crash again. I've been happy with motorola and Verizon for many years, but now this has really pizzed me off. Do they even care this update is crashing phones all over the country, do they just want to sell newer phones to us, I think I know the answer.