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Thread: Data Tethering Plan- Crummy Connecction and No Help from Verizon

  1. Droid Newbie
    green.willow's Avatar
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    Droid X
    #1

    Data Tethering Plan- Crummy Connecction and No Help from Verizon

    I purchased tethering for my phone so that I can access my Yahoo email on my computer when I am at work. (I hate typing on the Droid X.) My laptop picks up the signal, but within about 30-60 seconds, my phone signal turns itself off and of course the tethering goes with it.

    I called Support and they had me go to a web site that measures my upload and download speed. The technician said it was significantly slow. (DUH). He had me reset the whole phone- start from scratch and then had me run the tests again. No improvement. He said he was sending the problem on to second level support.

    Tonight, a call center type person called me to ask if the problem had been resolved. When I said it hadn't. She said, the technicians said it looked like it was happening when I viewed Yahoo picture. When I called bull on that (never had enough up time for a photo and I used it for Email mostly, when I did get a little consistent signal) she then said, well it could be some IP confusion with another signal in the area. By the way, I had changed the signal number/path thing after the reset.

    I've never heard of IP confusion, and suspect I was just getting the IT run=around.. Finally, they said it might be a widget or something I downloaded to my phone that was causing interference. I am beyond frustrated. Any ideas?

    My contract is up in a few weeks and I'll go to an Iphone if I can't get this resolved.
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  3. Droid Sensei
    tjk629's Avatar
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    #2
    Check the Battery & Data Manager section of the phone. See if you have Performance mode selected.
  4. Droid Newbie
    green.willow's Avatar
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    #3
    Performance Mode is not checked. Should it be?
  5. Senior Droid
    jwalz's Avatar
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    #4
    If you can't find your answer here there is a great dedicated droid x rescue squad at http://www.droidxforums.com/index.php that might be of some assistance to you
  6. Droid Sensei
    tjk629's Avatar
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    #5
    Quote Originally Posted by green.willow View Post
    Performance Mode is not checked. Should it be?
    Which one is checked?
  7. Droid Newbie
    green.willow's Avatar
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    #6
    They must have fixed something last night at Verizon. It was working today for the first time in three months. Thanks all of you for your interest and advice.

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