Droid X design flaw screen bubbles
I have had several phones replaced since I purchased the DroidX, I have been having issues with Bubble/defect appearing on my screen. It is always in the same area. The phone has been replaced several times. This is my 5th phone on order now within 7 months.
I was able to determine part of the issue was the extended battery and the hard cases. The extended battery and cover adds a little depth to the phone case. The hard carry case pushes on the back of the droid causing a screen bubble to appear. Sometimes it will go away but it eventually causes permanent damage.
So now I have an extended battery and hard case that I cannot use. All of which were purchased through Verizon sales as recommended additions to the phone. I shared this information with the Verizon service people when my 3rd phone was replaced. No one had
heard of this before and I was the only one. The second tier support person I spoke with last week has never heard of this issue either.
Now my current 4th droid x with the standard battery and cover has developed a bubble too. Other then the screen defects I like the phone, but this has become too much. I want to replace the phone with a different model because I believe there is a design defect that will come back again. It was always indicated to me that I must be doing something wrong or damaging the phone.
I asked for a different phone. I was told my only option was to purchase a new or different phone at full retail cost. I am stunned by the lack of customer service from Verizon. I paid my $200.00 for the Droid X and my monthly service fees to Verizon for a defective product. I have been a Verizon customer for over 10 years.
Second tier support got back to me by email and offered a Phone with a small screen, keyboard and fewer features than the Droid X. Kind of whipped cream on S..T It was presented an act of Verizon kindness that they would go out of their way to do this for me.
I would not keep or purchase another Droid X again. I do like the phone, but the screen defects make it not worth the trouble. I know I am not the only one with the defects. I wonder what Motorola has to say. They did not get back to me.