I just wanted to post this in case anyone else runs into this issue.
- I called Verizon to see if I could get my Droid X replaced due to a screen issue. They asked me to take my Droid to a local Verizon store to get it looked at to confirm there was no water damage and replaceable.
- I took my phone to a Verizon store where their manager took a quick look at the phone and battery and stated there was water damage on the battery. After I took a look at it I noticed there was a piece of the Water Damage indicator stuck on the rubber bumper. I pointed it out but she insisted there was water damage and would not be replaceable but will notate on the account about the screen issue. She asked me to call Verizon back......
- I called Verizon back for the Second time and spoke to one of their representatives for about 20 minutes where she told me they had notated on my account the phone is not replaceable due to water damage . I TRIED to explain issue with the indicator but it didn't seem she was understanding and kept explaining what the indicator was. She put me on hold for about 2 minutes to contact their technical support, she got back on the line and told me she had confirmed they would not be able to replace the phone due to water damage.
- After that call I searched online and ran into this
Thread, I called Verizon back for the third time and explained to another representative the same thing and mentioned this thread. She then proceeded to put me on hold, this time it was more than 2 minutes........after around 7-8 minutes she told it was a known issue and they will be sending me a phone to replace my defected one in a few days.
Sometimes it just takes a little more research on our end to get them to understand.
I hope this info helps anyone that might run into a similar scenario.