Ceasar: Hi, my name is Ceasar. How may I help you?
Eddie San Juan: Why won't Motorola unlock the bootloader on the Droid X?
Ceasar: Is your phone stuck on that screen right now?
Eddie San Juan: No it is not, I am just curious as to the incentives behind the locking of something that the average user has no idea about and will probably never encounter. The success of the Droid 1 lied heavily on the ability to customize it through custom kernels and ROMs. While I am aware that there were probably issues with returns of bricked phones, what would be the harm in just not accepting bricked phone returns, and making that clear?
Ceasar: The reason for that is the phone comes with a motorola software, or an android operating system for that matter. If a customer would customize the software or do anything similar to it, it will void the warranty of the phone.
Eddie San Juan: Shouldn't people have that choice? Quite frankly, I bought the phone so why can't I void the warranty if i want to?
Ceasar: You have the option to do that. Just in case something will happen to your phone, you can still send it in for a software reflash but we will have to charge you for the repair costs.
Eddie San Juan: But I still do not have complete control over my phone with the locked bootloader.
Ceasar: I believe that policy is applicable to all mobile phones, regardless of the manufacturer.
Eddie San Juan: HTC does not Lock their bootloaders, neither does Samsung or LG.
Ceasar: We appreciate your feedback. We do apologize for the inconvenience this has caused you and want to assure you that Motorola does value your feedback. We open a record for all consumer contacts which are then routed to the proper department for any further research.
Eddie San Juan: Did you go into generic response mode? I sincerely am not happy with that cookie cutter response, but thank you for your time.