Verizon Return Policy Question(Droid X)

[Raziel36]

On my birthday(Oct 28th), I splurged on myself and got a Droid X. I previously had a D1, and loved it. I love my Droid X now, too, but was looking for an answer about returning a phone and exchanging for the same device. My D1 had a dead/stuck pixel at the lower left of the screen and never bothered me much. My DX has one very close to the center of the screen. I noticed it almost immediately, and even though it's just one pixel, I use dark/black themes and the white dot just draws my attention and is driving me insane. I'm still within my 30 days, but would I have to return the phone and redo the upgrade, or would they just do a swap? I realize I'm risking getting a phone with more pixel problems, but... I'm willing to risk it, just because of how much this bugs the crap outta me. Thanks for any info.

[bmetelsky]

You should return it for a new one - you can do this within the initial 30 days.

[mwhartman]

Moved to the X general discussion section

[Raziel36]

Moved to the X general discussion section

Wasn't sure if it was specific enough to the X to warrant being in this section, which is why I had posted to the "All droid phones" section... sowwy lol.

Now that I'm in the X specific forum, is this common with the X? My D1 overclocked to 1.3 with no issues, so I never considered trading because of the pixel, when I'd heard of people getting issues with only 8-900Mhz. My X only does 1.25, so I may even end up with a higher stable clock speed with this swap. Saturday, I will head to the store to see what they can do.

[xliderider]

You should have no problem getting it exchanged because of the defect.

[Knightley]

I don't have any answer for you but I kinda have a similar question....I bought my droid X the when it first came out (awhile ago I know) but lately it has been slow (no I don't have too many apps, and always cancel unused running services), I'm not getting emails in a timely manner (it's on push), and it often freezes. As my frustration with all this grows, I'm starting to notice it's size more and more and other things I don't like about the phone. Now I'm wondering if I should've gotten a droid 2 in the first place :/

My question, for anyone, is do you think verizon would let me exchange it for a droid 2?

[Dark Lazer]

I don't think they'll let you trade out for a droid 2 unfortunately.

Sent from my DROID2 using DroidForums App

[roflcopters]

They should let you trade out for a Droid 2...you may have to pay a restocking fee though.

[cjriddle22]

I don't have any answer for you but I kinda have a similar question....I bought my droid X the when it first came out (awhile ago I know) but lately it has been slow (no I don't have too many apps, and always cancel unused running services), I'm not getting emails in a timely manner (it's on push), and it often freezes. As my frustration with all this grows, I'm starting to notice it's size more and more and other things I don't like about the phone. Now I'm wondering if I should've gotten a droid 2 in the first place :/

My question, for anyone, is do you think verizon would let me exchange it for a droid 2?

Are you using a Task Killer? or Virus protection? Try uninstalling it for a few days and see how the phone reacts. It is ok to have processes running in the background, I promise.

There was a known issue with the Gmail app yesterday affecting some Droid X's. Google not syncing Email. Not notifications nothing - Google Mobile Help

I love the size of my Droid X, I now think all other phones are too small. IMO 4.3" is the new standard.

I think you can switch it out if you do pay the restocking fee.

[HarleyDude]

I don't have any answer for you but I kinda have a similar question....I bought my droid X the when it first came out (awhile ago I know) but lately it has been slow (no I don't have too many apps, and always cancel unused running services), I'm not getting emails in a timely manner (it's on push), and it often freezes. As my frustration with all this grows, I'm starting to notice it's size more and more and other things I don't like about the phone. Now I'm wondering if I should've gotten a droid 2 in the first place :/

My question, for anyone, is do you think verizon would let me exchange it for a droid 2?

You can exchange if within the 30 day period, may have to pay the $35 restocking fee. I did the reverse, traded in my droid 2 for a droid x. I originally wanted the keyboard, but found I rarely used it, and I also found the x to be quicker than the 2 at most things, including bringing up websites