This is my first post, so hello.
I just got my Droid X, my first smartphone, the day before yesterday, and I admit, I'm questioning the purchase.
My contract with Verizon began with a USB aircard, because its the only way to get nondial-up internet where I live. The card always had its quirks, the coverage could be spotty and it was often recognized as a new device on my PCs (they think I have 12+ cards); I also had to string it up on two USB cord extenders for it to show any bars. So when a friend told me his original Droid with 3G had better range, I looked into it.
After 4+ visits to 2 different Verizon stores and a BestBuy, I was convinced that a Droid X would be a good buy; it could create a WiFi hotspot so my laptop could have internet, replace my iPod for music, and be a cell phone that would have range at my home for only $10 more that what I was paying for just internet ($65 a month).
Every associate assured me it would be a cake walk to upgrade to it.
So I order the phone on the 23rd. The lady told me it would be mailed to my home in 2-3 weeks. After days of nothing in the mail, I went to ask the store if there was a way to track my order on the 6th. Turns out the store had it since the 28th. They tried to call my Verizon number to notify me; my aircard. It was apparently too hard for them to check my contract for my home number so I could pick up my $300 phone.
After the man activated it, he just handed me the phone; no explanation of how to do anything was given. So I decided to ask him how to use the main feature I wanted, the WiFi hotspot.
"Oh, activating that feature adds an additional $20 to your bill monthly."
In all of my prior visits, this was never mentioned. It was my primary topic every time I entered the store 'I want a phone that I can use like my aircard.'
The only place I found a hint of this charge was in the phone's Owner's Manual that you get after buying the phone.
The phones still neat, but far more confusing than I thought it would be. I still have no real clue how to put non Mp3 songs on it, give contacts different ringtones, set up a voicemail message, take a picture, or alot of things.
So considering the fact that my bill will now be $95 a month instead of $75 (I'm currently getting one day a week at work), should I take it back and cancel the upgrade?
I don't want to be angry at the phone over the stores bad service, but I know if they had told me of that extra charge, I would have never bought the phone.