My Droid X stopped working a couple days ago. I posted in my (Incredible vs X) thread about it yesterday. Though, I found out the problem. A faulty battery contact snapped off in the process of a soft reset (it's when you take the battery out) and my phone is now useless. Sadly, a Verizon employee denied a replacement phone by warranty and said I had to pay $79 for insurance fees.
Under warranty conditions, I can get the same phone or a phone of equal or comparable value as a replacement. I wasn't totally satisfied with my Droid X before, and after reading online, I thought the Inc. would fit me better. They had no X's in stock and 2 Incredibles. So, I was glad I could get a different phone under warranty for free.
But since the Verizon employee called the broken contact point "physical damage" and an accident by the owner putting the battery in incorrectly, caused me not to be able to use the warranty. They said I could only make an insurance claim with Asurion and pay fees to get a replacement Droid X, or instead upgrade to a new phone.
I was disappointed that a faulty battery contact would be considered the "physical damage" and not a manufacturing defect, because phone battery contacts aren't meant to break off so easily.
So what should I do? I want an Inc. very badly, but I do not want to pay $200 with an upgrade to get it. I have a friend who is a Verizon employee who is on vacation for another week and a half, so could I talk to him about it? Could he consider the faulty battery contact warranty covered and get me a free replacement Inc?
Or should I just pay fees and get the unactivated insurance X and sell it and buy a new Inc. and activate it?
Are warranty and insurance claims void if I don't announce them within a certain day period from when the device was broken? Is getting a new phone more complicated then I thought?
Sorry, for the long post, I'm just confused today