Okay, I have it charging right now, so when it finishes I'm going to try this. I *loathe* talking to any type of tech support, so I really hope this fixes it. LOL! The dude at the store was totally clueless, he was all "Oh, I got it fixed, it's calling the store fine!" and I was like "Dude, that wasn't the problem. Try calling my mom (who I really needed to talk to!)."