have had asurion coverage for years through verizon ... 5 kids you put in lots of claims. have not had a complaint until recently. they tell me their coverage hasn't changed but i know it has.
filed a claim for a damaged phone last sept. last week had a phone stolen and filed a claim. that line has now been dropped from coverage until 1 year from the date of 2nd claim.
so their policy of 2 claims in a year (not a calendar year) is not valid. i can live with being unable to file another claim until september (1 year) but can't insure this phone ever again w/asurion. once a new phone/contract is purchased can have insurance on that phone number again. which means going almost 2 years w/o insurance since the iphone is only a few months old.
now, i know this wasn't always the case b/c i had a chronic phone loser and as soon as the year from 1st claim was up we were able to start over again.
i'm now looking for alternatives for all of our phones b/c i am not happy w/this as well as the $180 deductible for the smartphones.
am open to suggestions.