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Thread: "Authorizing Purchase" in Market

  1. Droid
    tam5070's Avatar
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    #1

    "Authorizing Purchase" in Market

    This is my first experience buying an application on my new Droid (I've done it on a blackberry and an iTouch a dozen times). I paid with google checkout and received the emails saying the transaction went through. (I bought shazam encore btw)

    Now it has been stuck at the Authorizing Purchase phase for 10 minutes. I'm afraid to pull the battery or something and lose the purchase history (and then have to call someone and get put on hold to rectify it hours later).

    Any suggestions? Maybe to clear cache or just suck it up and pull the battery or cancel the transaction?
  2. Master Droid
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    #2
    just cancel transaction and redo should work just fine
  3. RS Admin
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    #3
    https://checkout.google.com/main shows my purchase history. visit there to see if it registered the purchase. Even if it doesn't make it down to your phone it is ok and you can get it later. A purchase made on your phone is tied to your google account and is good for the next phone, the one after that, etc. You won't have to repurchase the app ever.

    Let us know how you make out.
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  4. Droid
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    #4
    Quote Originally Posted by cromo8 View Post
    just cancel transaction and redo should work just fine
    What he said.

    Sent from my DROIDX using Tapatalk
  5. Droid
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    #5
    So I canceled it which was fine and I went to reinstall and it says "Download unsuccessful." After it failing a few times I pulled the battery and it still says the same thing. Should I just wait and try later or hit the refund button or send someone an email?

    Thanks for that tied to my google account tip though!
  6. Droid
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    #6
    Update: I just tried to update another application and the same thing happened (download unsuccessful). Either it's just happening to me on every app or it's something with the market?
  7. Droid
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    #7
    I spoke with a developer a few days ago and he stated that google is having an issue with authorizations. Usually a transaction goes through almost immediately. However purchases are just sticking at authorizing. The transaction will go through, unfortunately it may take awhile. Mine took a day or so.

    Also, I think once you do a refund once, it wont let you do another. But i maybe wrong about that.

    X
  8. Senior Droid
    Jcshannon05's Avatar
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    #8
    Been there done that... On my MOTO Droid, it took a while for some to authorize. It would go through in a day or so. So I wouldn't worry. The only thing that sucks is that the paid app has a 24 hour refund policy. If u don't like the paid app u can uninstall within 24 hours and get a refund. If it won't authorize on your phone and the 24 hours is up u are stuck with a paid app u won't use. If I was you, I would cancel and try later to see if it authorizes. And if u like it then keep it. If not then u have the option to uninstall and get your money back. :-)

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  9. Master Droid
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    #9
    Quote Originally Posted by cromo8 View Post
    just cancel transaction and redo should work just fine
    no. doesnt work. seems to be google problem. i have cleared and cleaned, etc. its only the one app for me
  10. Master Droid
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    #10
    Quote Originally Posted by xious View Post
    I spoke with a developer a few days ago and he stated that google is having an issue with authorizations. Usually a transaction goes through almost immediately. However purchases are just sticking at authorizing. The transaction will go through, unfortunately it may take awhile. Mine took a day or so.

    Also, I think once you do a refund once, it wont let you do another. But i maybe wrong about that.

    X
    yeah. it goes through and you pay for it. but you dont get the app. google blames the dev, the dev blames google. so all you can do is dispute the charge
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