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Thread: Just had a conversation with VZW

  1. Junior Droid
    cray's Avatar
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    #1

    Smile Just had a conversation with VZW

    At about 9:00 P.M. on July 13 I had a chat with a VZW rep, via their chat window on their site. Here is the conversation. (I wonder if I was talking to a computer? ) I copied and pasted it here.

    Please wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience! A Verizon Wireless online pre-sales specialist has joined the chat.

    You are now chatting with Rachael

    ray: just checking for the droid x, LOL

    Rachael: Hello. Thank you for visiting our chat service. May I help you with your order today?

    Rachael: I would be happy to answer your questions about the X!

    Rachael: It will be available tomorrow night at midnight EST.

    ray: okay thanks for the info. will you ship so customers will have it on friday?

    Rachael: Yes, overnight shipping would be available for receipt on Friday.

    ray: thank you, rachael, for the confirming that

    Rachael: Absolutely, Ray!

    ray: I guess that is all unless you call take my order tonight.

    Rachael: I wish I could! Maybe I will run into you again tomorrow night, I will be here!

    ray: okay, thanks

    Rachael: I'm sorry for the delay. I'll be right with you.

    ray: ok no problem

    ray: if i cannot order tonight I will not take any more of your time

    Rachael: Now that I have answered your questions about ordering the X, is there anything else I can help you with tonight?

    ray: no thanks

    Rachael: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!

    Your chat session has been ended by your Verizon Wireless online agent.
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  3. Senior Droid
    mapexvenus's Avatar
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    #2
    I had a similar conversation over the phone with a local VZW store who will be shipping my X for delivery on Friday.
  4. RS/Moderator
    Abe21599's Avatar
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  5. Master Droid
    Elkay's Avatar
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    #4
    Quote Originally Posted by Abe21599 View Post
    lol that is one advanced robot or one weird person
    Like most call centers, I'm sure they have macros for 1-clicking greeting/closing, and scripts that are also likely macro'd for common questions. I don't think when you call you're speaking to a .
  6. RS/Moderator
    Abe21599's Avatar
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    #5
    Quote Originally Posted by Elkay View Post
    Quote Originally Posted by Abe21599 View Post
    lol that is one advanced robot or one weird person
    Like most call centers, I'm sure they have macros for 1-clicking greeting/closing, and scripts that are also likely macro'd for common questions. I don't think when you call you're speaking to a .
    i dont either but the OP said chat window
  7. Droid
    mark729's Avatar
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    #6
    I have a droid with 2yr contract. and other 2 lines under my name are all elgible upgrade.
    so I went to VZW store today for asking alternate upgrade and a sales rep said he can order mine on thursday and I can get it on friday at the door.
    all I have to pay is $35 restocking fee and I get a droid X and my droid will be a free contract phone.

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