
Originally Posted by
sweenbeen
I'm half tempted to see if I can't swindle my way into a DX2 if I take it back to VZW. BUT like I said. I hate having to start over. Its annoying haha
Sent from my DROIDX using DroidForums
i have been a customer with VZW for 8 years..
VZW wont do that. (trust me i know all about this)
They will only replace your phone with a "certified used" replacement of the same type. If you have repeated issues with the used phones they send, and you probably will, and press the issue they will offer to swap it out for a similar used/refurbished phone. problem is none of the phones they offer compare to the DX (they tried to offer the Eris as a replacement). pfft.. Now if you REALLY pressure them after say 4-5 replacements, they might offer to send you a new DX, but you will have to renew your contract in order to get it, but will not tell you this untill you call in asking about the new terms and agreement text/email notification sent 2-3 days after you set up the new replacement. the only good thing here is it wont impact your upgrade date if you are a long way off.
Even if you offer to pay the difference for the new phone they wont do it. they will tell you "we can no longer discount new phones in this manner." and your only options are another certified phone of the same type or the before mentioned like model replacement. According to a VZW field rep when i asked about this (three days ago) he said that VZW used to allow this sort of exchange but due to new accounting regulations they no longer are able to swap customers into a different new replacement device unless you are near your upgrade due date.
my experience with VZW and the DX have been fun.. can you tell. reminds me of the razer V3m nightmear (they replaced it 9 times in 3 months before they finally gave me a diferent phone)