Hi all, I was wondering if anyone on here has ever sent their phone to Motorola for repair/replacement. I'm very familiar with Verizon's 1yr warranty in which they will replace your phone with a refurb if there is a defect but I did not make the purchase from Verizon so it's not under my cell # in their system..
I have a stuck camera shutter and the middle of the screen touches the LCD causing a bubble in cold weather. I DONT have a receipt but I saw on Moto's website that when you send in a replacement they wanted a proof of purchase, although I do have the original box.
Can anyone comment on Motorolas customer service, will they service my phone without a receipt? Will they issue a replacement or attempt repairs first? Any insight into dealing with Motorola directly will be much appreciated!