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Thread: HELP! no 3G symbol, no connection, no email, etc

  1. Droid Newbie
    eao76's Avatar
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    #1

    Exclamation HELP! no 3G symbol, no connection, no email, etc

    For the past 24hrs I have had no Internet service on my Droid Motorola phone (no 3G symbol, no connection, no email, etc). I have tried toggling on /off airplane mode, I have turned phone on / off, * 228 option 2 & taken battery out/ in with no changes. The only thing that worked is I turned on /off data enabled. After that I had a connection for about 5 minutes and then POOF gone again. I am in a major metropolitan area and service is not an issue. My husband has the same phone and his is working just fine. I have not run any updates recently (there are no update notifications currently either), I have not added any new apps, & Wi-Fi is off (I don't ever use it). I have had my phone 6+ months with no issues until now. Can anyone suggest anything to solve this problem?

    PS I am not tech savvy so keep that in mind when answering, thank you in advance!
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  3. RS Admin
    jstafford1's Avatar
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    jstaff79
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    #2
    To be honest. Either your antenna is going bad or there's something stuck somewhere. Have you tried a Factory data reset...or running it in safe mode?

    Safe mode is enabled by powering off. Then slide open the keyboard, hold the menu key down while powering on. Safe mode runs the phone with only system apps working.
  4. Droid Newbie
    eao76's Avatar
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    #3
    I just tried safe mode like you explained and now I have my 3G symbol & connection (well see if it lasts). Since this seems to be working right now what would that indicate?

    PS How would I know if I am in safe mode? Does it say "safe mode activated" on the phone somewhere? Because right now I don't see any difference in the phone. I guess I just want reassurance that I actually put the phone in safe mode correctly & this is just not a fluke.
    Thanks again!
  5. Droid Ninja
    teddyearp's Avatar
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    #4


    If your phone was actually in safe mode, I _thought_ it would say so (though I've never had to do it, so I can't be sure). Perhaps the simple reboot has fixed it. I had a similar problem just tonight, though I was wanting to connect via WiFi. A reboot fixed it. But when that doesn't work, then a factory data reset as jstafford1 suggested usually does the trick as well.

    good luck
  6. Senior Droid
    donelam304's Avatar
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    #5
    i have lost my signal and 3g signal before. but it usually resets itself within 5 min or so. never had it not recover though.
    DROID BIONIC....... ROOTED...... ICS.....
  7. Super Moderator
    furbearingmammal's Avatar
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    #6
    Update your PRL to see if it keeps it from happening again would probably be a good idea. Dial *228 option 2.
  8. Senior Droid
    donelam304's Avatar
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    #7
    sorry. it was *228. my bad. your the man furbearingmammal... lol...
    DROID BIONIC....... ROOTED...... ICS.....
  9. Junior Droid
    verizondroid2global's Avatar
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    #8
    hey i had the same problem today. a quick and easy way to fix it is to call another verizon customer and let it ring . tell them not to answer and hang up. wait 10 seconds and you should have 3g again. it worked for me so it should work without any extreme modification
  10. Junior Droid
    ttowndex's Avatar
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    #9
    I have the same issue and have tried all the suggestions in this thread so far. I'm thinking my antenna has gone south.
    My question now is, can it be fixed or should I just start shopping for a new one?
  11. Super Moderator
    furbearingmammal's Avatar
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    #10
    Are you stock or rooted?
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