
Originally Posted by
smadronia
Welll, looks like we're going to have to go to a Verizon store. She tried to factory reset the phone today, and all it did was go back to the bootloader. So something's seriously up.
It's not a keypad stuck, when we turn the phone on, it will show the stylized Motorola M and then go to the bootloader, instead of going straight there.
The biggest problem with the phone not working is that it's internet access, and her Blizzard authenticator is on there, rendering all of their games unplayable until she can get it removed. And we're 3000 miles from some of the information they need to remove her authenticator. Don't suppose there's a way to get programs off a phone that a laptop doesn't recognize and put them on the laptop?