looking for help

[jpcalhoun]

how do I get the updated drivers. when I connect my phone to pc it read my phone and back up asst file comes up.so how do I get the updated drivers. or could this be happening cuz the phone is refurbish??

There are two ways. The .zip you downloaded and extracted has a folder with the 32 bit and 64 bit drivers for a Windows PC. The other method of getting the drivers is to go to Motorola support web site and download the drivers from there. I recommend getting the drivers from the Motorola web site.

[monkeyjjk]

I did download the driver pc recognize my phone but still have same problem it wont root

[jpcalhoun]

I did download the driver pc recognize my phone but still have same problem it wont root

What system version are you running? I probably should have asked that question right from the get-go. Go to menu>settings>about phone and see what system version is on your phone.

[monkeyjjk]

the droid razr system version is 6.16.211.XT912 verizon.en us Android version 4.0.4

[jpcalhoun]

the droid razr system version is 6.16.211.XT912 verizon.en us Android version 4.0.4

Ok, you have the most up to date system version. Just to verify:
-The latest utility for rooting your phone is 1.82 (you can use 1.8 or 1.81 but I recommend you use 1.82)
-Make sure you have selected USB Debugging
-Make sure you are using the USB cable that came with the phone
-Make sure you have NOT selected Mass Storage for type of USB connection
-Make sure you are in AP Fastboot before running the utility
-You may get what appears to be error messages or file not found messages while the utility is running. That is normal. Do not disconnect the phone until you see "exploit failure" or "exploit successful". It take about one full minute for the utility to root the phone...let it run at least that long.
If you have check all the above and your phone still won't root then I'm out of suggestions. Hopefully someone else can figure this out.
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