By the way. There are 2 ways to factory reset your phone.
1. Go to system settings /privacy/factory reset and select it there.
2. Power off phone / hold both volume up and volume down while holding the power button. You will see a boot menu. Scroll down with volume down to recovery. Select recovery by pressing volume up. You will see a droid laying on its back. A menu will appear. Select factory reset by scrolling down with volume down. Press the power button to select it.
If either of these methods don't work I would download droid razr utility 1.82 to your pc and try that. But you have to be on ice cream sandwich 4.04 to use this.
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