First off I'm posting for my friend whos phone won't stay on for long enough for him to complete a post.
Short story he is currently on his 3rd Razr, 2nd and 3rd were both refurbished phones. Second one lasted about a two months, third one barely a week, rebooted 19 times already today. Verizon told him that they will send him another refurb right a way he just wants a new phone, he has called 611 and stop at a local Verizon shop who told him there is nothing that they could do.
Also if anyone knows of any tricks to getting it upgrade to a MAXX that would be better yet, he is about 10 months out of contract renew. A rep told him with all his problems she could restart his contract date but only with 2-3 phones (which all suck), whats the deal with that?
Anyway, I told him to just keep calling back until he got a hold of someone who could help him, but he is running out of patience.