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Thread: Gorilla Glass defect?

  1. Droid Newbie
    djackson22's Avatar
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    #1

    Gorilla Glass defect?

    Hey everybody,

    I was sitting on a curb today and my phone made a maybe 1 foot drop to the ground, face down. When I lifted it up the whole entire screen was shattered! The only thing keeping it together is my screen protector.
    I didn't have any previous scratches or cracks on my phone. It had a case and screen protector on it. I don't have insurance but do you think that the manufacturer's warranty will cover it?
  2. Droid
    tygerchylde's Avatar
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    #2
    Probably not. Gorilla glass is supposed to scratch-proof, not shatter-proof. It seems to be a pretty common complaint on this forum. Unfortunately, Moto probably will not replace it because of a drop and shatter. It's one of the main reasons I have the insurance on my phone.
  3. Super Moderator
    94lt1's Avatar
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    #3
    Welcome to the droid forums.. as he^^ said... that's not a defect.. so it won't be covered under warranty... unfortunately.
    Last edited by 94lt1; 09-08-2012 at 07:55 PM.
    FEEL THE POWER OF DROID!!!
  4. Senior Droid
    Ksupernor2's Avatar
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    #4
    You're probably the reason it broke.
    Last edited by 94lt1; 09-08-2012 at 10:43 PM.
    LG G2
  5. Master Droid
    jaybogg's Avatar
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    #5
    Quote Originally Posted by djackson22 View Post
    Hey everybody,

    I was sitting on a curb today and my phone made a maybe 1 foot drop to the ground, face down. When I lifted it up the whole entire screen was shattered! The only thing keeping it together is my screen protector.
    I didn't have any previous scratches or cracks on my phone. It had a case and screen protector on it. I don't have insurance but do you think that the manufacturer's warranty will cover it?
    Sorry to hear of your bad luck. There have been posts of them dropping from ladders without a scratch, flexed in their pockets and cracked the screen, and stories everywhere in between. One guy posted he was in a bar with his I-phone buds and dropped his on the floor to show them how durable it was, and it shattered. The common theme is that no one has reported that moto or verizon would replace it. Guess it is the luck of the draw of how it hits and luck wasn't on your side. Moto will repair it, one guy posted that he sent his in and seems it was the same or cheaper than if he bought the parts off e-bay and did it himself. Something in the $130 range comes to mind but don't hold me to it. Insurance for me is 100 ded, only difference is your out a phone while repair is accomplished.
    JB

    Droid Forums, Droid RAZR Forum, sharpenin' the cuttin' edge of technology.
    After all, it ain't rocket surgery!!
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    1coopgt's Avatar
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    #6
    Why wouldn't you have insurance on a $600.00 + phone .
    MasterGadgets likes this.

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