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Thread: Can't update or download apps from google store after ICS 4.0.4 upgrade

  1. Junior Droid
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    #1

    Can't update or download apps from google store after ICS 4.0.4 upgrade

    Hi
    I am unable to update or downloaded apps from google play store since i have upgrade from GB to ICS. (on my Motorola Razr XT910)
    No problem with internet browsing or even searching for apps in play store. It just not letting me upgrade or download from store
    Any ideas why and how we can resolve the issue.

    Thanks
    BIT
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  3. Droid Ninja
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    #2
    Quote Originally Posted by bit_sun
    Hi
    I am unable to update or downloaded apps from google play store since i have upgrade from GB to ICS. (on my Motorola Razr XT910)
    No problem with internet browsing or even searching for apps in play store. It just not letting me upgrade or download from store
    Any ideas why and how we can resolve the issue.

    Thanks
    BIT
    Clear the cache partition, and do a facory data reset. You'll wasn't to back up you're important information like pictures and music. Move it to the external sd card and remove it. You could also simply try clearing the play store app data.
    Last edited by joshxdroid; 08-01-2012 at 06:11 AM.
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    #3
    Quote Originally Posted by bit_sun View Post
    Hi
    I am unable to update or downloaded apps from google play store since i have upgrade from GB to ICS. (on my Motorola Razr XT910)
    No problem with internet browsing or even searching for apps in play store. It just not letting me upgrade or download from store
    Any ideas why and how we can resolve the issue.

    Thanks
    BIT
    Here's what I would try:
    1. In Play, Menu>Settings - see if Update over Wifi only is checked. If you're on data, not wifi, that might be your problem.
    2. Go to Menu>System settings>Apps> All & Clear cache and data for Google play store. Then do a reboot.
    3. If that doesn't work, do the same thing for Google services framework.
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    #4
    What she said ^^
    FEEL THE POWER OF DROID!!!
  6. Junior Droid
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    Thanks for replying Josh ..... but i dont want to do factory reset as i have lot of downloaded apps that i will again have to download. Too much hassles
  7. Junior Droid
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    Quote Originally Posted by SallyC View Post
    Here's what I would try:
    1. In Play, Menu>Settings - see if Update over Wifi only is checked. If you're on data, not wifi, that might be your problem.
    2. Go to Menu>System settings>Apps> All & Clear cache and data for Google play store. Then do a reboot.
    3. If that doesn't work, do the same thing for Google services framework.

    Sally ...Thanks so much for your inputs

    Wifi option is not checked and i have also deleted cache and restarted..... after restart google store asked me to accept for terms and conditions ...that i did but still not letting me update or download. when i click on download or upgrade it just start processing for 30-45 min and then throws error.
    I didnt get the 3rd option about google servive framework.....please explain that in more details.

    Thanks & Regards
    BIT
  8. Junior Droid
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    #7
    Hi Sally
    Got the google service framework ......and deleted the cache and data.
    Now when i tried to start google talk .....my friend list is empty. I read somewhere that one should be able to login to google talk to use google play store.

    Please suggest
    Thanks
    BIT
  9. Droid Ninja
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    #8
    I don't blame you for wanting to avoid an FDR if you can help it. It might come to that, but let's check a couple more things. Just move down the list, if one thing doesn't fix it, try the next. I'm just brainstorming here with things I'd try myself and hope it worked.
    • Yes, you must be able to sign into Google Talk to download apps on Play. Make sure your device is signed into Google Talk by following these steps:
      1. Go to your phone’s app launcher, and press the Talk app.
      2. If you’re already signed into Talk, press Menu, and then touch Sign out.
      3. Launch Talk again to sign in.
      4. If you can't sign in, or downloads on Play are stuck at "starting download" go here to troubleshoot.
    • Go into Settings>Data Usage make sure Set mobile data limit is not checked.
    • Go to Settings >data usage> Google play>View apps setting >Content filtering>Allow Apps rated for and make sure they're all checked.
    • Go to Settings>Apps>All and select Google play store. Uninstall updates. Then start Google Play Store go to Menu>My Apps and accept updates.
    • Go to Settings>Accounts and sync>select your google acct>Menu>remove account. Reboot and add the account back in
    If none of this works, I would have no other advice but an FDR. When doing the FDR you should get a question about if you want to wipe the internal memory and also the external card. Also beware that the phone has two SD card directories: sdcard (internal memory) and sdcard-ext (your SD card). Some folks remove the external before doing a FDR to be sure nothing happens to it. I didn't and mine was okay, but you will want to be aware of this. If you have files installed and configured I'd make a back up on your pc of both directories as it may safe you some grief later on.
    jaybogg and TisMyDroid like this.
  10. Droid Ninja
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    #9
    Quote Originally Posted by bit_sun
    Thanks for replying Josh ..... but i dont want to do factory reset as i have lot of downloaded apps that i will again have to download. Too much hassles
    I definitely understand not wanting to. I didn't want to either. But a lot of people have have to do it. Sally is a pro, she'll guide you through this.
    TisMyDroid and SallyC like this.
  11. Droid Ninja
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    #10
    Quote Originally Posted by joshxdroid View Post
    I definitely understand not wanting to. I didn't want to either. But a lot of people have have to do it. Sally is a pro, she'll guide you through this.
    Thanks for the vote of confidence, joshxdroid. I'm relativity new at Android, but I'm good at googling for answers! But I'm a bit stuck and, if this doesn't work, I think we're looking at the FDR you were suggesting.
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