Black Razr vs White Razr

[bacK_N_87]

Went to the Verizon store yesterday and ended up speaking with a sales rep. I was concerned about my volume rocker going out on me and of course there's nothing they could do about it. Claims him anyways, I'm sure I could find a loop hole. To my topic I asked him if my phone happened to mess up and i paid $100 fee could I get the white razr? He said no I'd have to get the same one. I said why they are the same phones. He replied nope the white razr has been having issues because it uses a slightly different software. I was like really I didn't know that. Of course he's only a sales rep but I wanted to ask you guys because I actually trust you more lol. Has anyone heard of the white razr using a slightly different software from the black?

[MyEntityRemains]

Went to the Verizon store yesterday and ended up speaking with a sales rep. I was concerned about my volume rocker going out on me and of course there's nothing they could do about it. Claims him anyways, I'm sure I could find a loop hole. To my topic I asked him if my phone happened to mess up and i paid $100 fee could I get the white razr? He said no I'd have to get the same one. I said why they are the same phones. He replied nope the white razr has been having issues because it uses a slightly different software. I was like really I didn't know that. Of course he's only a sales rep but I wanted to ask you guys because I actually trust you more lol. Has anyone heard of the white razr using a slightly different software from the black?

He's full of it!

[cereal killer]

Totally untrue. Same software as the black, purple and blue one

[bsweetness]

Yeah, the software and internal hardware are identical, regardless of outer color. He was right in that you're not likely to get a white one as a replacement (I wouldn't say it's impossible, but it's not likely), but he's way off on the software.

[jch81]

the different software he is referring to is that white plastic.

"this ones white this ones black=different software"

[bacK_N_87]

I figured that thanks!!!

[MyEntityRemains]

I got a white one as a replacement. Was told that I could have any color in stock. As a matter of fact, I was asked what color I wanted.

[bacK_N_87]

I got a white one as a replacement. Was told that I could have any color in stock. As a matter of fact, I was asked what color I wanted.

Really now? I guess its a safe bet we know which store I will not be returning to :-)

[MyEntityRemains]

Really now? I guess its a safe bet we know which store I will not be returning to :-)

Actually, did mine via *611

[bacK_N_87]

Actually, did mine via *611

I think its pretty safe to say we know who I'm going to call.