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Thread: Cracked my glass!!

  1. Master Droid
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    #21
    Quote Originally Posted by FoxKat View Post
    ddfuji, I understand that reasoning, but when I buy auto insurance, and then I total my car (as did happen when I was broadsided and flipped), I don't expect the insurance company to go and get a "Like New Replacement" vehicle, I fully expect a showroom new vehicle, <10 miles on odometer (*and I did*).

    As for the packaging, if it is a brand new phone, it will come in a Motorola branded and fully printed box inside a shipping box, and will come with all original accessories, including a new SD card and SIM. If it is a CLNR (Certified Like New Replacement), and you have the Verizon insurance it will come alone in a shipping box with a white cardboard folded insert, and the phone will be slipped under a plastic sleeve shield on that insert to keep it from flopping around during shipping. It will come bare, no accessories, but will appear brand new and will have all the same screen and back plastic protection tapes over it. I can't speak for how items replaced by Asurion will be packaged since I've never bought the insurance.
    what if there were a shortage of cars? you still expect a brand new floor model? if motorola/verizon/thrid party company had a surplus of these phones to give to people then ya i would expect a brand spanking new one. but since they dont i didnt really expect a brand new phone, i had to get on a back order list just to get a refurbed phone, in that case they would give the customer a razr maxx if you argued good enough or something similar to your phone, i almost got a blue razr cause that is what they had in stock, but i declined. mine didnt come in a moto branded box or the original accessories.

    and this was just like 2 days ago
  2. Super Moderator
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    #22
    Hey, please don't misunderstand...I never said I didn't believe those who reported they received CLNR phones. What I did say was I wouldn't expect anything other than a new phone.

    Now a for what an insurance policy can provide as a replacement, in theory if it's in the contract they could replace the broken phone with a stick of gum and you'd have to accept it. I know this because I've been in the financial services industry for 24 years, 6 for an insurance company, the other 18 with the banks.

    I just didn't know that the insurance sold for these phones was authorized to provide CLNR phones...remember, I said I've never purchased this insurance.

    Sent from my DROID RAZR MAXX using Xparent ICS Tapatalk 2 with Google voice to text translation. Please excuse any minor spelling, punctuation, capitalization or grammatical errors.
    Last edited by FoxKat; 06-07-2012 at 01:43 AM.

    "Professor FoxKat"
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    Avatar is Maxwell Smart, AKA Agent 86, from "Get Smart" (with his signature "Shoe Phone"), a SitCom TV series by Mel Brooks & Buck Henry, based on the spy thriller series, "The Man From U.N.C.L.E.".
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  3. Droid
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    #23
    What insurance do you have Foxkat? Mine is through verizon- meaning I pay the 8 or so dollars extra a month, but when I got my DROID 2 replaced last year after I lost it in the snow, the claim was through asurion.
  4. Super Moderator
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    #24
    Please allow me to further clarify...I never bought insurance on any phone I've ever owned, ever. I've also never had need to place an insurance claim on a phone I've damaged. I've had a few replaced under warranty but what's not covered under warranty...I simply fix them myself. I've replaced digitizers, displays and a camera. Getting to those devices successfully and without damaging the surrounding components, making the needed repairs, reassembling and ending up with a working device has me convinced I could repair any cellular phone if given the opportunity, parts, tools and time (and a diagram or two wouldn't hurt either).

    Sent from my DROID RAZR MAXX using Xparent ICS Tapatalk 2 with Google voice to text translation. Please excuse any minor spelling, punctuation, capitalization or grammatical errors.
    Last edited by FoxKat; 06-07-2012 at 02:07 AM.

    "Professor FoxKat"
    "Saving DROID Razr's, one battery at a time. :-)" - (credit SallyC)
    Avatar is Maxwell Smart, AKA Agent 86, from "Get Smart" (with his signature "Shoe Phone"), a SitCom TV series by Mel Brooks & Buck Henry, based on the spy thriller series, "The Man From U.N.C.L.E.".
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  5. Droid
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    #25
    Oh I see now. Well for what its worth when i got my phone replaced it came in the actual DROID 2 packaging and came with all the booklets and accessories that came with my first one when i got it from Verizon.
  6. Super Moderator
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    #26
    Quote Originally Posted by Apex89 View Post
    Oh I see now. Well for what its worth when i got my phone replaced it came in the actual DROID 2 packaging and came with all the booklets and accessories that came with my first one when i got it from Verizon.
    Which says to me it was brand new, not a CLNR. I believe it may even be law that a CLNR must be prominently labeled as such, a form of law to protect you from having a used product being passed off as new.

    Sent from my DROID RAZR MAXX using Xparent ICS Tapatalk 2 with Google voice to text translation. Please excuse any minor spelling, punctuation, capitalization or grammatical errors.
    Last edited by FoxKat; 06-07-2012 at 09:45 AM.

    "Professor FoxKat"
    "Saving DROID Razr's, one battery at a time. :-)" - (credit SallyC)
    Avatar is Maxwell Smart, AKA Agent 86, from "Get Smart" (with his signature "Shoe Phone"), a SitCom TV series by Mel Brooks & Buck Henry, based on the spy thriller series, "The Man From U.N.C.L.E.".
    "Guidelines of Conduct" for DroidForums.net
  7. Rescue Squad
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    #27
    I wonder if the difference between getting a clnr or a brand new one is associated with how old the phone is. Sort of like car insurance... If the car is 10 years old insurance will replace for the value of a 10 year old car but if it was brand new then you get a brand new car. Maybe with phones, if it is within the first 30 or 90 days they replace with a brand new phone but if your phone is a year old, they replace with a clnr.

    Or maybe it depends on how long you have carried their insurance?

    Sent from my DROID RAZR Maxx using Droid Forums
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