"Messed Up Charging Port" - AKA - Verizon Rep
So my girlfriend and I both have Razr's. I have had mine fore 2.5 months and she has had hers for 3.5 months. Her's wouldnt charge last night nor would it turn on. So she took it to Verizon today and they said that the charging port is loose and thats the problem. Well first off, the phone has NEVER been dropped or scratched. Second, Isnt there a 1 year manufacturing warrenty on new phones and we also pay 7 dollars a month per phone in insurance. Well they told her that she has to pay 100 bucks to get a new phone bc the charging port isnt covered in the warrenty. THAT is a load of BS. I honestly think they were trying to pull a fast one on my Gf bc she's a girl. I am going in there today after i get off work and I am going to give them a piece of my mind in the most polite way possible.
I just dont understand how that makes and sense whatsoever. Its a 3 month old phone and has never been dropped and we played around with the charging port and I couldnt or didnt see it move at all. So im hoping i can go there tonight and get a new one. I hate Verizon's customer service. Well, wish me luck