I've gone a few rounds with Verizon over trying to get the Razr swopped for the Maxx. Needless to say, they aren't budging. My argument is basically we purchased a defective phone. Moto knew the battery was light and so has released the bigger one but we're stuck in contract. Verizon says, yep! We sold you the phone and can't take it back past 14 days. We didn't know the Maxx was coming out so it's Moto's fault not Verizon.
They also said they haven't gotten calls from people about this issue. I find that odd but I wanted to encourage people to do so. Specifically, I spoke to Tamika at 813-290-6000 ext. 3822. I suggest people call her and ask why Verizon is stabbing its customers in the back.
Verizon knew about the Maxx by at least mid-December - when people could have exchanged their phones. They chose to hold this knowledge and continue selling the defective Razr leaving their customers in the dust.