Droid razr cracked screen

[FoxKat]

i seriously think im getting smarter everytime i read one of your posts...

Hehe...don't blame me if you get smarter. That's not the intended purpose. I do this to make myself feel dumber!!

Sent from my DROID RAZR using DroidForums

[Rzrback]

I will give it another chance BC I think it was faulty too with it getting hot, and cracking so easy really love the phone but was disappointed. Thanx for ur comments

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[FoxKat]

Here's a guy in the forum who claims to have not only screens available, but also batteries and back covers...Razr Replacement Parts?

[dlmalone81201]

My phone does get hot charging and using it as for the screen I got a protector on it dropped it many times even got stuck in my recliner just put a dent on protector I think it might be a faulty screen you have.

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[sharpRAZR]

Same thing has happened to me. My RAZR fell out of my lap when I was getting out of my car. It only fell about 18", but the screen cracked. Mine also gets warm from time to time...not always, but enough to be concerned about. I didn't purchase insurance because I thought "kevlar and Gorilla glass...pretty indestructible". Stupid me. I see a lot of post here about this happening with short falls, or for no apparent reason. Seems to me there is something going on to cause these screen to break so easily and Motorola should do something, but alas, they probably would never admit there's a problem. Sent it in for repair when they told me it was still under warranty, but they sent it back unrepaired because "there is physical damage". It seems I will have to pay for the repair!

[czissman]

Via quick Google search:
Motorola Droid Razr Screen Replacements & Repair Parts

As to getting it replaced gratis, that would take a stroke of incredible luck. It's broken due to physical damage. Sucks that it took so little; it must have hit just wrong.

Motorola will repair physical damage for free, if the owner can make a compelling argument that the damage was the result of a defect rather than negligence by the user.

The LCD panel on my RAZR cracked within about 10-days of purchase, rendering the screen black. The outer glass did not break. I had dropped the phone a couple of times, though never from a great height and never onto a very hard surface. I've never had a device break with so little "eternal influence" as my RAZR did, and I've had a mobile device continuously since the mid 80s.

My RAZR was insured, but since it broke so quickly I decided to send it to Motorola for warranty repair rather than use one of my two-per-year, $90 insurance opportunities. Initially, Motorola declined my request for free repair because physical damage is excluded from warranty. I escalated the matter and successfully argued that a consumer aught to expect a device to be more robust than mine was, and I stated that the device must have had a defect that caused the screen to break very easily. In my case, the screen didn't go black after being dropped, it did so after ending one call and starting another. And yes, I told Motorola I had dropped the device.

I love the success story that Motorola is (Nokia really ate their lunch a while back, but where is Nokia now, and where is Motorola? I have no idea about Nokia, but Motorola is making the best mobile devices around, IMHO, with the features I want and need: The RAZR + Lapdock is exactly what I've been waiting for for years, effectively turning a mobile phone into a device that may quite possibly make my home computer unnecessary.) I was glad to see that Motorola stands behind their products.

I think the lesson here is this: A device as thin as the RAZR is going to be relatively fragile. If you have butterfingers or are otherwise anything less than gentle with it, and you don't put a *good* case on it (I'm buying an Otterbox Defender for mine, and won't reactivate it until the Defender arrives), then there's a good change you'll break it. But Motorola will listen to reason, and if your RAZR breaks too easily-and there's a reasonable chance that a defect caused the breakage-then Motorola will do the right thing.

NOTE: If you toss your RAZR around, or drop it alot, and it breaks, then you too should do the right thing by *not* expecting Motorola to fix it for free. Just be reasonable with them, and they'll be reasonable with you.

[Russfox40]

Got up for work and checked on a few things before leaving the house, everything working great. Have had my RAZR for 2 mos. Get to work and after an hour checked on something for a co-worker, screen is black and can't seem to get the phone to come on. Battery was 100% when I left home. After work went to local Verizon Corp. store and had them check it out. While waiting for help, phone vibrated several times but nothing indicates that it is on. Just before I am helped I look down and see that the bottom 1/3 of screen is cracked. This was not there until now. I took off the screen protector to feel the crack but can't because it is internal.
Now, I am helped by a very nice and sympathetic lady who also can't get anything to come up but does feel a vibration and sees the crack. Since I purchase all of my equipment over the phone I have to deal with them but her supervisor says because of the crack, which is damage, that can't be proven either my fault or not I will have to deal with Asurion and hope that they will not seek my deductible.
I go home and call Verizon first and explain the situation and am routed to Tech Support and sent me a Like New replacement because this is something that they have not seen and want it to find out why the screen went dead. BTW, before the replacement arrived an alarm I had went off at home and my daughter had to turn the volume down since there is no way to turn it off.
Not overly happy with a LIKE NEW phone, but this is the second time I have had one and the last one has worked for over 20 mos. and my wife is happy with it. Good Luck.